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Customer Testimonials
Cameron was very helpful
return policy and shipping
Very easy to order and then pick up my assembled bike at the Hub in Aspen. Great staff!
Trek bikes does great things for the industry. Without Trek the bike world would bemuch less equipped to weather storms like 2020 and it wouldn't grow in the right ways either.
It was great. Easy and enjoyable
I Recommend this Bikes!! I have 4 of them and they are all awesome
Shipping was fast, bike was packed with great thought and care.
I ordered several KMC chains that were being discounted. Information about the order status was communicated regularly and the order arrived quickly. Very pleased with the experience.
It was an easy process from start to finish.
Trek's online store is easy to use, helpful to find in store and online availability and useful for finding specific part numbers to individual bike builds. The ordering and checkout process is simple. I like that you are able to send to the nearest Trek store for free shipping if the order is under $49.
Two experiences with Trek: First, I purchased a new helmet online at trekbikes.com. The process was super easy. I knew the helmet and size I wanted. It was on sale and with a coupon, I got a great helmet at a great price. My new helmet was at my door in a couple days. Second, I purchased a new bike at the Trek store. My new Trek FX3 is awesome! Benton helped me find a bike that would fit my needs. He also helped me find all the accessories I would need. The process was quick and easy. In a short time, I was out the door with my new awesome bike. Great job at trekbikes.com and at the Trek Store. I highly recommend both.
The bike I bought from the Red Barn was exactly as noted on the website. The packaging the bike arrived in is brilliantly designed and protected the bike, its components and tools perfectly. And oh, I love my new Checkpoint ALR!!
Quick efficient delivery.
Your Wisconsin company so I like you
Easy to navigate. Thank you!
Kindness, reasonably quick service, listen to my needs
Quick service, product availability at a great price.
Seamless purchase and delivery. Great product followed up by exemplary customer service at the local shop in Ormond Beach.
Fast shipping and quality product
Color match was terrific. TAhanks so much. Just picked up an carback radar system also. Works great. Would love to see it integrated to the cobi system right now just using the app. Wish I could see the speed of the cars behind in addition to the graphic.
Thanks,
Steve
Great place to shop for bike things.
Trek is like family to me!
I was kept updated on the status of my order. The local shop was very friendly and helpful with assembly and delivery.
Good quality and value helmets.
Products are good. Returns have not been an issue. Unfortunately European sizes dont match up very well.
Maybe some items could be marked as Euro size. Ex. XL was way small on an average size male.
Everything went extremely smooth . Take 3 day for delivery even with a holiday weekend. The bike came packaged with great detail.
Trek in Franklin Tennesse has an amazing portfolio of every kind of bike or E-bike on the market. Have known many of the staff for more than 2 years. Their products and service are of the highest quality. I have total confidence in Trek Franklin.
High quality, thoughtfully engineered/designed products…excellent value for the price!
Great bike! In love!
Fast shipping, fine packing, excellent quality WaveCel helmet!