Customer Testimonials

Knowledgeable sales associate and bike techs.

It's easy to Buy

I bought a strap for bike light but didn’t workout wrong fitting cost around $6.00
So just keep it must not make the right size anymore oh well.

Best customer service

They had exactly what i was looking for.

The sales staff were so wonderful and really put customers first. Very informative. All the extras are top quality.

Easy order process, and great communication throughout. Also the interface with my local Trek bike shop was awesome. They had me set up and out the door the same day!

OK

Since 2017, I have been riding Trek bicycles and I love it. I have never had a bad experience with trek bikes.com or from the Trek dealership in Ocala, FL, from ordering merchandise to having repairs or checkups. Thanks for being there for us riders.

Good selection of items. Ease of ordering. Pickup at store.

Quality material

Easy order process overall. The website is a little glitchy. I could not check out a few times and was getting errors with my mobile Apple Pay.

Ordering online saves me a trip to the shop. If you know what you want/need it is the only way to go.

Quick response and listen to me and answered my question.

Overall Great experience! It would be great if they could ship directly to my house. I loved the bike and it’s worth the money

great prices , fast delivery , quality equipment

The balance and control is excellent. The center of balance is right on.

The order process was quick/easy, and I am very happy with the quality of the bike.

I prefer a bike shop that recognizes the demands I place on my bikes and works hard to address my needs. Being an avid cyclist and riding several times a week I dont want my ride to be down for days. Holmes Cycling in Camp Hill PA always exceeds my expectations and almost always has be back on the bike in a day, two at most.

I rode my first Madone for 12 years due to routine maintenance and addressing issues recommended by the mechanics. Therefore instead of looking elsewhere I stayed with Trek, why change what is already working and proven. And I still have the first one as a back up.

Shipped quickly and the shoes fit well

I like the service and people who work there. They are always ready to help in any way. If they don’t have what I need in stock, they will order it without any hesitation. Ryan is always so helpful. We are sad that Luke was transferred. He was excellent!

The online purchase was smooth and phoning customer service about a question led to a polite, professional and helpful response.

Online ordering and customer service were excellent. Shipping via FedEx was very bad. Outer box was damaged but product was OK. Recommend Trekbikes reconsider shipper vendor options.

Great products and customer service is fantastic,

Good selection of accessories and timely delivery.

Great product and quick delivery

Beautiful bike well made and it has many quality spec's

Always awesome

Easy to navigate site, and quick delivery.

Great customer service!