Customer Testimonials

The people in the store were extremely helpful.

Website has all the info needed to make an informed decision. Shipping was extremely fast. I received my bike much quicker than anticipated and the store had it assembled and ready to go the same day! This is my second Trek but my first trek bikes.com purchase. I had a great experience and would use the online purchasing system again!

The knowledge of the sales people

I honestly wasn't going to go this direction. I went to my local shop (Ray's Cycle, Vacaville, CA) first to see their inventory and get sizing advice. They suggested ordering through the website since they were not going to be submitting an order in the near future. The downside to online is pricing. I paid about 15% more than I would have at the shop. The upside is that we received the bike sooner going through the Trek website.

The mechanics were able to determine what was wrong with my brakes after another shop “fixed” (not fixed) them bike was ready when promised.

I had a great shopping experience when I picked up my bike. I have been working n plenty of bike stores, and I often dread going in them because of the arrogance of a lot of people in these bike stores. Phat Tire was not arrogant at all. They were very helpful, mannerly, and professional. I would buy from them again.

The tech that set up my bike was also great.

I took the bike out, and it functioned great. I have to get a seat pad. Why can't a comfortable seat come with these bikes?

Great purchase. Very happy with it, and I will enjoy many miles on it.

Trek is like riding on cloud

Great job

Great discount!
30 day return appreciated - thought I would use it just after receiving bike, but ended up loving the bike once I got it on the trail.

My order was filled accurately and on time.

My order was shipped very soon

I love my new e-bike. The salespeople were very helpful. I came into the store more than once and I was so impressed they remembered my name each time. One salesperson even remembered which bike I purchased. The sales team is fabulous.

Quality inventory, sales, and speedy delivery

Customer service is incredible - beyond any retail store I have ever been in.

Great website and easy to navigate.

Easy transaction

Easy to navigate

great company / great product!

Staff was friendly and quick to attend to my needs 😊

Super easy to order the bike I wanted and prompt delivery.

Great Bikes and customer service

I have an old Trek from nearly 20 years ago and was able to replace and improve some parts. Bike is good as new! Thanks!

Great customer service. Easy to order and fast delivery.

Great service.

Quick delivery

Fast and accurate delivery & assembly!

Easy website to navigate and place an order. I like the comparison feature enabling you to compare similar items.

My online experience has always been great but what’s even better are my in-store interactions. The Trek location in Oakland ca on Grand ave have some of the most knowledgeable and friendly staff. It is always a pleasure going into that location for any needs that I might have, I even step in just to say hi sometimes. Thank you Trek for existing! Not only online but in my neighborhood.

Great friendly staff

Easy, competive prices, free shipping