Customer Testimonials

easy order process, but returns page is a bit confusing and not super clear

Excellent. The best.

The products are very good, and Trek is always trying to make for a better cycling experience. Their customer service is very good. In my location, the service is excellent.

Ordering online is a breeze. Fast delivery and assembly at their authorized bike store (Fun Sport Bikes, Modesto,Ca.) 4 miles from my house. Highly recommended.

Easy to find items, fast order process and speedy delivery.

The whole of the experience was very good. Easy to find the seat post parts we were looking for and then super quick check out and Trek shipped the item immediately. Great experience!

Straightforward and easy website.

Courteous and professional help with the prompt replacement of an item damaged by the shipping company.

Great price on a product I know I already like, received quickly.

Always the best customer service. The customers experience is always prioritized.

Great customer service, prompt shipping and accurate descriptions on the site.

I owned 2 Trek Bikes in the past (800 and an 830 AL). Since then, I built my bikes from scratch. I decided to go back to Trek bikes after 20+ years of owning a custom built bike, mainly because the cost of replacing older parts just didn't make sense. The geometry and components of the Roscoe 7 I purchased were above and beyond my old hardtail from 2005. I have owned this bike for about a month now, and have been very happy with my purchase.

Quick delivery to local store. Quad lock adapter works perfectly. Employees very helpful every time I have gone in Jax Beach location.

Consistent quality. Nice designs. Nice to ride. My wife and I own 6 treks

Convenient!

Prompt service, well linked. Great staff in the Reno store

I picked up my Trek helmet, ordered online from Trekbikes, from Trek Bicycle Chicago Wicker Park. Charlie, behind the counter, was exceedingly generous with his time. He helped me choose helmet lights and fastened them on the helmet for me, and gave me helpful ancillary information about bike safety. It was the best shopping experience I've had in a very long time.

Great Service and Great Products, will always refer friends for your products

Shipping was well communicated and my item was delivered exceptionally quickly.

I’ve had two Trek road bikes since 2014 and really loved both of them. The quality of each bike is great. My LBS is a Trek shop, too, and the employees are really helpful, friendly, and knowledgeable. Trek.com is my guilty pleasure— I always like looking through the inventory, accessories, and components to see what’s on sale or what I might want/need. Shipping is quick, prices are reasonable for the great quality you get. Big fan of Trek over here.

customer service

Awesome bike and great dealer service

Fast shipping and great products

Easy order, timely delivery and good communication on product being shipped to the store.

Their willingness to help

I can find the best prices on quality items.

Beautiful
Fun
Smooth

Interface is good. Prices are competitive and delivery is fast. I like that I can pick up my order at my local shop with free delivery.

Good service.

Easy to order… good quality products!