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Customer Testimonials
Quality, service, and customer service
I'm happy to buy a pre-owned bike as it is a very good quality bike, with lots of miles left, at a reasonable price.
Talked to a live person
Great price and selection.
it was so easy! I love the product and trek.com allowed me to research pricing before I bought
Fast response, easy process.
High quality products. Classy site.
Very very good
Received the product before the projected delivery date
The brick and mortar Trek store I used to live near is one of the only bike shops that I haven't felt belittled or looked down on in. Most bike store employees I have encountered are impatient and judgmental with people still learning about bikes, but Trek employees are genuinely friendly, welcoming and happy to educate. This is what made me go to Trek's online store when looking for a new helmet and gloves, as I no longer live near a Trek store. I was pleasantly surprised that what I was looking for was on sale, so I ended up finding quality gear at an affordable price. I'm not usually one to write reviews or express brand loyalty, but I am a big fan of Trek and will be returning.
Needed a new helmet. My previous
Trek helmet was 20 years old. My bike is the same age. Take it for tune ups each year and it runs like a champ!
There is not one thing I do not like!
specs on bikes and discounted prices!
Easy checkout
Ease of navigating and check out process
The ride is smooth and easy.
The process was super smooth and quick. Will use again.
Best Brand ever!
The employees, the products, the vibe
Easy to order. Quick delivery
Easy order processing and fast shipping.
Not just the bikes but also the two different dealers I go to have exceptionally knowledgeable techs.
It was a seamless process and my chosen shop was able to get my bike together same day as delivery. My Roscoe has also been a great bike to rip around on
The bike hitch kit is great, but there are a lot of screws and it did not come with instructions, which would have been very helpful. Thank you.
How cool the bike is!
Great bikes amd quality parts!
Easy to operate!
Great communication and updates.
Satisfactory, my only complaint wouldn be that the torque wrenches provided did not reflect the specs on the assembly instructions.
The Quilty of the build, the Quilty of the service.
Availability parts, accessory's
The board choices of bikes.