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Customer Testimonials
We love our trek electric bikes and the basket made from recycled plastic from the ocean!
easy to use trusted parts
Even though there was a major glitch that cancelled my order your customer service team that handled the phone call was outstanding. Mary Burke was so friendly all got the bike reordered and expedited. Thanks again.
Small part needed, not in stock locally. Able to order online and have delivered to local bike shop. Appreciate the option.
Part was easy to find and order and fairly priced.
User friendly website, quick completion of transaction, and quality product
Phone in customer service is very helpful and will look up info if they don’t have it.
No extended wait times
Relatively easy to find the parts I needed, and seamless purchase.
Knowledge, fast accurate guidance.
Good fit
Great sale price, good product.
Easy to order what I was looking for. Was on sale. Easy dealing with local trek dealer bike shop for assembly and pickup. Everything was great!
Easy checkout, website easy to use, loved the free shipping to the store.
I found it very convenient to be able to order the bikes online and have them sent to my local bike shop!
Delivery was amazingly quick!
Easy to shop and get exactly the part I needed. Shipping was fast and free. This was easier than driving to the shop across town.
Service team quickly diagnosed and fixed service bulletin item: seat post/mast movement. I thought I was going to have to leave my bike, but they fixed it while I waited.
I ordered online on Saturday and had bike del and set up on Thursday. I was happy with the experience and service. This is my 4th Trek.
Everything was great
Great service
The ease of placing the order and the prompt, accurate shipping.
Quality and promotions
good
very smooth bikes i like them a lot.
excellent returns policy. One thing to note, the trek retailer I use had not returned anything for several years and was unfamiliar with the in store returns process.
The bike is excellent and the service was great! I’m very impressed with the FX 2 disc 2 bike. The online service was professional and efficient. I was very pleased with the Trek bike store on Broadway in San Antonio 78209!
Easy process.
Prompt shipment and good communication.
Well made and warranty on everything
Fast and easy shipping to a local bike shop. Red Clover Bikes in Fairlee, VT did a great job assembling my bike in a timely manner as well. Thank you!