Customer Testimonials

easy return policy
free returns
so you can get the right size

Malik and Declan at the Trek store in Chelsea in NYC were very friendly and helpful in getting my new bike set up.

I have owned many Trek bikes and I love the bikes but more importantly, I respect what Trek stands for - ride bikes, have fun, feel good. My local Trek Store in Arlington, Texas sponsors rides that are racially diverse, composed of men and women of all ages and probably all political camps - but we are not there to talk divisive issues - we are there to support and look after each other while we ride together to have fun and feel good. If the rest of life was as positive as a group ride out of my local Trek shop, America would be a better place.

easy, great packaging, great product

I like that I can order on line and have it shipped to a dealer for pickup.
However does the Trek Dealer get something out of the transaction??

Best bikes and customer support!

I called with a quality issue and it was addressed with a solution, thank you!

You had my requirement and the buying online process was silple

Been a Trek customer for over 12 years and never been disappointed by the great customer experience

My Trek bike quality is very good and the bike provides a nice ride.

Fast shipping, good price, good fit

Excellent customer service

Bike is excellent, exactly what I was looking for. The packaging and assembly were excellent, I enjoyed assembling and configuring my bike at home. I would highly recommend to anyone.

The only thing I had to tweak were the suspension calculator results, they were way too firm for me.

Marlin 7, Wow! Just Wow! I love the sturdiness of the bike and how beautiful it looks! The color, the groove.. I mean I Love everything really :)

Overall good experience. But, was not easy to place an order. Web site not as user friendly for first timer.

Very easy to use portal. Installation was super easy

It was brainless. Very easy and quick!

No problems getting the order fulfilled

Everything is covered by warranty and pretty good quality

I worked with Greg at Trek Bicycle - Downers Grove for my pickup. He was super patient with me, let me test ride a few options, answered all my questions. I ended up staying with the bike I originally ordered online, but it's people like Greg that will make me (and my family) a lifelong customer at Trek Bikes in Downers.

It was painless and I had all the information to get the best highest quality bike for my purposes. All the information was well explained. When I got to the store and saw it I gasped in awe Trek bikes are truly the most amazing selection.

Very simple process and the bike is amazing.

I liked that I was able to buy a Rapha product that I couldn't find in the Rapha online store. My only criticisms are that the order confirmation did not reflect my entire address, which gave me pause, and the tracking link simply didn't work for me. Ultimately, I did receive my order in a timely manner with no other issues. Thank you!

Good quality clothing

The bike is awesome and the delivery was great and fast 😎

Easy to navigate and find what I was looking for. Ended up reading more about new bikes I wasn’t aware of :-)

The website was user friendly and easy to understand, Trek bikes are quality products at a reasonable prices.

Lisa was absolutely fantastic! Smooth transaction would definitely go back to Wilmington Trek!!!

Thanks!!!

Great product!!

Came in a timely manner!!

The staff made the experience "work". I am however very disappointed with the quality of your bike components. I feel very strongly that my issue should have never occurred. I was forced to buy a replacement part that should have been covered due to workmanship flaws.

Trek staff went above and beyond to get me the part I needed. but again, not surprised they did as I paid for something that should have been covered. Grateful for the efforts.