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Customer Testimonials
The best
Prompt and personal service. Someone actually followed my order and kept me advised!!! I am a Trek Customer for Life!!!!!
The ease with which it all happened
prompt and quick service
Quality I can trust
Entire process and product.
You had what I needed and got it to my local dealer, quickly and without shipping fees.
Quality of products and how prompt I receive the package.
I bought a Domane 7 AXS 2 years ago and without a doubt it was the best bike I have ever had and I was 67 Years old so well versed in many different bikes over the years.
Last month I did what I said I would never do and bought an E-bike, a Trek E Caliber 9.8 gen 2 AXS and am tearing up the trails in the White Mts of New Hampshire. This has led my wife to break out of the total road bike mode and buy a Dual sport to accompany me on at least part of my off road adventures. Thanks for the bikes.
Dok Last name removed
Personal attention and expertise with the product that works best for the individual consumer :)
Always great information and suggestions. Great product line. Friendly and skilled service technicians!
It was easy and good quality
Personable customer service. Ease of picking up a ready bike at the dealer.
Excellent sales service. Very friendly and knowledgeable.
The best bike shop, the best service and always a fun and friendly time at this shop!
Easy to order and quick to ship
I was really easy to order and my shipment came super fast
Love the bike itself!
Love the product
I own 3 Trek bikes. What more needs to be said!
Very good quality products!
Easy process. Have the shipment delivered to my local Trek store is an incentive for me.
Very responsive online help! VERY quick shipper. Amazing merchandise!
Trek store employees always very nice
The customer service (reached out online once), the build quality, the technology both implemented & available as OEM add-ons, the availability to purchase from a shop & direct, & competitive pricing.
I love Trek They are good people. Always took care of me and my wife.
Finding and purchasing the pre-owned bike that I was looking for was very easy. The red-barn website makes it easy to regularly search used bikes for what I was looking for. It would be helpful to allow pick-up options for those willing to travel to the warehouse.
Fast delivery. Easy ordering
Orderd a new rim for and older bike. Easy to find part and fast shipping.
It was great that I had the option to ship to my local store for free. Would love to see more SPECIAL sales events for customers that have an account.