Customer Testimonials

It was easy and arrived quickly! And the pedals were on sale!

Easy ordering; quick delivery.

I’m glad I used original equipment for my wheel replacement. The tube however has a tiny leak that empties the air after 4-5 days.

My husband and I love riding bikes. We usually go rail trails, because they are mostly flat. I can’t do hills at my age anymore. We bought the bike assist from you guys, and I can finally do hills! This bike is AWESOME!!!!! I can’t believe I didn’t get one sooner!!!

I can get bikes my local shop refuses to stock.

Love the gloves that I bought that fit. Wore them for 340 miles on 3 days so far! Amazing!

Returned the small ones.

But SAD SAD SAD.
My XXX Bontrager Road Cycling shoes are broken. On my century ride last Sat at mile 65 I noticed that they were loose in the foot bed. I looked down and the bottom right BOA clip was ripped off the shoe and dangling there.

I am sad. These are my favorite all time bike shoes for the fit, the ventilation and stiff bottom. Is there any way to get them repaired?? I love these shoes. I have no idea how it happened.

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Trek is just an overall solid, quality ride. This is my 2nd one.

Fast ship time

fun stuff good prices grand communication,,,my t shirt did take a while..but was weather related..

Easy to work with.

I bought a Verve III last year from a Trek dealer and am quite satisfied. I ride about 50 miles per week and both it and I are holding up well. I also recently purchased a pair of riding gloves on sale directly from Trek and am very happy with them.

Easy buy in online and easy delivery to a local store

I have been riding Trek bikes for the last 25 years. I am very pleased with my new bike.

Streamlined, painless, bike arrived in perfect condition

Great service

The products, the service.

I am really pleased with my bike! It is easy and comfortable to ride. Ordering from the website was easy and it was delivered to a local bike shop for set up. The bike arrived a couple of days early which was a pleasant surprise.

There is a bike trail near my house that I have been wanting to ride for several years, but have hesitated pulling the trigger on purchasing a bike. I have only ever owned bikes purchased from a local big box store, but I knew I wanted to invest in something more substantial. Not being an expert and having information overload, I simply delayed the decision. After my sister recommended her Townie step thru, and I was able to rent one on a recent trip, I finally decided to make the commitment and buy this quality bike. It has not disappointed and I highly recommend purchasing from Trek. Ordering is easy, shipping is fast and the local bike shop they partnered with was great.

I feel like I did when I was 6 years old and got my very first bike. I LOVE the color - it was true to the picture on the website. Riding the Townie Step Thru brings me joy. I only wish I could ride every day. If you are hesitating on your purchase, I recommend this bike.

Great customer service. Expediant & knowledgeable.

Friendly staff. Great bike.

Bike was prepared very well for shipment. Easy setup. Almost entirely ready to ride out of the box. My second Trek bicycle. Good performance and well made.

Trek is great, but if you in Kauai don’t go to the trek store. Fly to ohau to get a bike, and do your own maintenance. Sad but true.

Easy ordering- fast shipping

Love the bike but didn't care for the salesman! Thought I was at a used car dealer. Had an answer for everything. Charged me fifty dollars more than your sale price.

Quality products and after sale support

Communication, in todays world communication is key and Eric has done an awesome job listening to and addressing the issue.

Great bikes

Very easy process. Bike was well packaged and easy to put together. Would definitley recommend.

Unbelievable fast shipping and the wheels were packed so well that they had zero damage even though the box took a good hit.

I ordered Bontrager shoes for my grandson for mountain biking and he said that they are super great shoes.

Shipment and delivery was timely.