Customer Testimonials

Great products and fast delivery

Everyone was very helpful, knowledgeable, and nice in the process of buying my daughter a bike.

It was easy. This was my second purchase and i needed to return the item, quick, no hassles , received a refund very quickly.

Light weight, easy to use, goos range

My grandson loves it!

My online orders were timely and fulfilled correctly.

I can’t really find a place to give a shout out but I wanted to say I had a great interaction with customer service rep Christopher Skipper. He assisted me with a warranty claim on my new bicycle that went above and beyond what I was expecting. Employees like him make a good company great.

Easy transaction...readily available parts, shipped quickly, and inexpensively. Found exactly what I needed, especially with the help of a Trek phone tech. Very Happy!

Highest of quality products

I could feel the emphasis on customer service throughout my experience. When I order from trekbikes.com, it’s always simple, fast, and just feels generally cool!

It was so easy to order online and have it shipped to a local store. I just wish more stores had the bikes in stock so I could have tried it before buying. The local shop was so quick to put it together.

I love the quality of the bike, and how fast it was shipped. Great purchase!

Easy website navigation and I liked the free shipping option.

Fast delivery and great customer service.

The ordering process was super easy. When the bike got to the store they assembled it for me and made sure that the seat was at the proper height. I would 100% recommending buying online and shipping it to the store.

Good selection, price and fast delivery

Great customer service at Towpath Bikes in Pittsford NY. Great bike and I’m loving it (Fuel EX5)

Everything is working well so far no problems yet

Selection, easy ordering and fast delivery.

Very easy to order online. And the chat feature is great to get information from the experts online to ensure the parts I am ordering are correct.

It was great that it was in stock and ready to ship. The one thing that's really frustrating is going from bike shop to bike shop looking for a specific bike and you're unable to find it. Ordering online couldn't have worked out better. Trek bikes are built to take whatever you throw at it on the trails or the mountain trails. Thank you!

quick, easy, great bike at a great price, full factor warranty, 30 day try it period, easy assembly with good tools provided.

Easy site nav and purchase process

efficiency

I am a 65 year old female and not particularly athletic. I purchased a Trek Rail e-bike thinking it was overkill, but I enjoy it tremendously. It's so fun to be able to keep up with my very athletic husband riding up hills.

Always receive prompt attention and quick delivery. Website provides detailed information on parts and maintenance procedures.

Quality products at a fair price delivered promptly.

Always great customer service.

I have to always start with "I love my Trek bike". I ride every day, rain or shine. I recently had a bad experience trying to return a defective light and left a scathing review. The folks at Trek responded immediately and provided options to correct the issue. I now have an upgraded product that is working as advertised and a much improved image of Trek customer service. My only reason for not giving a full 10 rating and settling on a 9 is because it was difficult to get the initial contact but I would and have definitely recommended Trek to all my friends.

They had the exact part I needed for my 9 year old bike (a carbon seatmast cap with 20mm setback). The shipping was very fast and it arrived in perfect condition.

Trek is an excellent company with an excellent product. I've been a fan since I met the founders back around 1976 when they were just two guys showing off their bikes (mostly steel touring bikes) at a local meet / greet, and the only alternatives were Schwinn, Fuji and Peugeot....along with the $$$$ types like Cinelli, Masi and others...all unaffordable for a college student.

Fast forward 50 years and I finally purchased a Domane....and I love it. I've had several Colnago Super's, a Ciocc track bike, 4 Kestrels and a '73 Schwinn Paramount...along with an earlier aluminum Trek (5.1? I forget). This Domane is by far the best thing on two wheels I've ever ridden. It makes my 68 year old frame feel like it's 19 again!

As for the service.... Williamsburg VA Trek is perhaps the best bike store I've ever visited. They are super service oriented, extremely patient with customers (perhaps too patient with guys like me) and REALLY knowledgable. I've worked with Chris and David, both of whom have been outstanding folks to work with. Most of all Trek has a passion for bicycles and always has...I'll be a customer for the rest of my life, as I truly believe in you guys.