Customer Testimonials

Great bike and experience. Thank you.

The online store had a rare part in stock at the lowest price available. Shipping was fast and free, and even though the item did not fit, it was an effortless return process. I returned it to a local Trek store. Easy and friendly, and I will definitely be back anytime I need some bike parts.

The employees at the Allen Texas store

The handgrips felt like handmade quality. Definately love them.

Sweatshirt was great quality just a bit small for the size listed.

Customer service went above and beyond to get my item to me on time before an event.

I was able to get my dream bike from Red Barn Refresh at a price that was amazing!!
The Trek website is easy to navigate to find extra goodies to add the bike I have, and the shipping is fast to my home. Special sales and clearance items make it easier on my pocket book. What's not to like"

Sales

My Marlin 5 was shipped on time and was very carefully packaged. And not difficult to assemble. Only took an hour. Everything was tuned perfectly - no adjustments were needed. Nice job!!

Easy… good price

I couldn’t get a response on my chat questions and it was during open hours. I called multiple dealers and got conflicting answers….

Had the trek part I was looking for. Retail stores did not have it.

Kyle was extremely knowledgeable and helpful. In fact all the staff are quite knowledgeable.

This shop is sort of a victim of its own success -- it is often so crowded that it is hard to find a sales people and mechanics to talk to, and they have a limited amount of time available.

Fast shipping

Had a great experience. They made purchasing a bike for them so easy and helped me add every accessory I wanted. Would definitely do it again.

#1 - speed of shipment, the company underpromised (indicated bike would arrive at the bike shop on "Wednesday or Thursday", but it arrived at the bike shop on Tuesday).

#2 - ease of use & the "compare feature" on the website that allows you to compare up to 4 models at a time.

Good customer service.

Great experience with both the live chat and over the phone. The Trek Advisor was knowledgeable and patient in reviewing the features of the two bikes and helped guide me to an informed decision. Easy purchase and return of one bike and the purchase of a second bike. The bike arrived in three days and was easy to assemble. I would definitely repeat the purchase process with Trek again.

I own a Trek bike so I was already a Trek fan. The Bontrager helmet I ordered by mail recently was not a good fit for my head shape, so I returned it with tags still on. The return experience was good and painless.

Worked just fine for me.
Thank You

Great customer service and good quality products.

Fast shipping great price

Easy to use.

Really good service.

First time Trek bike owner, (FX2). Great quality, Shifts smoothly, disc break work GREAT!!

My order shipped quickly, and the dealer it was shipped to for assembly and white glove delivery, Bicycle Tech in Lincoln Park, NJ, was simply fantastic. The shop owner personally assembled and delivered my bike and rack, along with the rest of my purchase and ensured I was happy with everything. The entire process was so smooth and quick. I will definitely get my family's next bikes from Trek as well.

It’s easy and they have what I need.

Very likely

perfect. I ordered what I needed and a week later it shows up in my mail box.

Easy and painless.