Customer Testimonials

Great quality products, good sales online, excellent local shops service reputation

Good bike. I have had it for about twenty years and still use it often. (Several times a week in the spring, summer and fall. ) Used to be made in USA but unfortunately it is now made somewhere else. Ben’s Bicycle shop in Clinton, Iowa is a good place to get service and parts.

Domane + SLR —The absolute perfect bike

I love my new bike, its slick. I do need to take it in, the handlebars are a tad too low, and it will need a gearing tune up after adjustment so I can safely ride it without doing an endo.

Shipping was mostly smooth, it got shipped later than I had hoped, but all in all it arrived in good shape, the packaging is amazing. I still have the box, but I don't expect to have to return it, my cats have turned it into a fort.

All in all, good quality stuff comes from Trek. Give it a try, I don't think you'll be disappointed--or your cats.

Excellent customer service, delivered to my local store and kept me informed during the whole process.

I love being able to go to my local bike shop and pick the bike up fully assembled. I also love how quick it shipped.

good descriptions and I used the live chat and Josh was very helpful

Very responsive & heipful. A very quick delivery.

Would have given a 10; however the tracking number sent by email never worked. Had to contact customer service to get an update on when my order would be delivered (still no clickable tracking link); finally when buying from the Red Barn store selecting “ship to a Trek Store” wasn’t an option that could be selected so I had to enter the address of my local trek store manually and my local shop has no visibility that I’ve ordered a bike and that it is being delivered to them.

Quick shipping. Had an issue with the bike and was issued a credit promptly.

Shopping was easy. Shipping to a local bike store was easy too. Product is what I needed. Other products feel quite price hiked though compare to the market. More sales on bikes and gear would be nice.

Thank you.

I love my Trek mountain bike!

Ryan and his team are second to none!

The purchasing experience exceeded my expectations. The bike shipped super fast and arrived before the expected due date. It was extremely well packed and very easy to assemble. Trek included the the tools and instructions to assemble right in the box. My only issue is that it was missing one small item which I’m Trek will address, I just haven’t had time to contact them yet. All in a great experience and I would easily purchase from Trek again.

Fast shipping, free returns, good selection, good access to in-person customer service. Thank you!!

Good experience

The ease of placing and receiving the order.

Living in a remote mountain community, I use my 2023 Trek Checkpoint SLR9 as my primary form of exercise. Relying on trekbikes.com to get me the parts and supplies I need makes it all possible. The price is fair, and the delivery prompt. Thank you Team Trek!

Robert Nafie
Big Bear Lake, CA

Website was easy to navigate. Very user friendly. Purchasing experience was easy

GReat to be able to make small purchases and get free shipping to the nearest store

Going to the Trek store or talking with Trek Tech is always a positive and worthwhile encounter.
Whenever I need service or a new accessory, I can depend on Trek. And I depend upon my Trek bikes. My wife and I ride >5k miles per year.
I have purchased 8 Treks, 2 were for my granddaughters, 5 are e-bikes.

Very easy to order and prompt delivery. My local shop was out of stock for over 3 weeks. Got sick of waitong so just odered straight from Trek.

Was Leary of ordering a helmet on line, but it was smooth, easy, and I loved the helmet! Now I get emails that sugggest cool things for my bike!
Tammy Root

Easy to use website and prompt delivery of the order

Trek store in Summerlin, NV customer service is a 10. The store in Sarasota, FL customer service is a 7.

Great online section and fast shipping.

Great service, delivered very quickly and assembled by Griffen bikes with no hassles. The bike looks and feels great.

Delivery option to store.

Customer service, guarantee and exceptional product!