Customer Testimonials

Helpful, thoughtful, no upsell

Good pictures and video...makes it easier to purchase online without seeing the bike in person.
Brick and mortar store had very knowledgeable staff. Got me on the road riding quick.
I had an old bike (no disc brakes, steel, heavy!). New bike had new tech. Staff explained how to take care of carbon fiber bike, how to clean it, and how to deal with a flat. And they made seat adjustments to fit my body size.
Overall, a great experience!

The website was bit wonky--I couldn't get the credit card to co through and had to use my phone instead. That said, I love the helmet.

The manager Chris at the Newport News Virginia, is absolutely the best person you have. He was very knowledgeable, friendly, went above and beyond to not just helping me, but every single person who came through the door. Chris gave you his full attention no matter what or how long or how many questions you ask him.

Quick shipping

good quality ,ez to shop !!

Very easy to order. Quick delivery.

Great costumer service coupled with a great product. If I get a new bike in the future, it will definitely be Trek.

Easy to use; a beautifully smooth and speedy ride. I no longer have to struggle taking too long when crossing the street in front of cars. The color stands out among all the black bikes.

My Trek bike is a quality product, well built and comfortable. Parts are easy to get and reasonably priced.

Great bikes and apparel is great.

Aweson

Great Bikes, excellent return policy, local store personnel are friendly and helpful.

Love it

Love my new Madone Gen8 that replaced my FX6. First road bike and have not being passed. This gets me into the fun!

Simple, easy pickup, love the brand

It was faster to get what I needed than what my local dealer quoted me for the same parts. I’m not sure how they say 7-10 days but ordering direct got here in 3-4

Got a helmet for reasonable price and shipped free to local Trek store.

Great bikes and the store personal are so friendly and helpful.

I ordered a bike through the Red Barn Refresh program, which I think was the best choice I could have made for buying a good used bike. The process was highly transparent, with all of the specs listed and minimal wear well photographed, so it felt completely trustworthy. My bike came meticulously packaged and in the condition advertised, and I've been extremely happy with it. I've since been recommending Trek to any friends looking to upgrade their current ride.

We have a great local bike shop. Easy to have shipped there and assembled.

High quality & highly rated

Fast shipping

It was a seamless and easy process to order. I like the quality and fact there are sales on gear and apparel I need.

Ease to order, ability to find items at nearby shops, pay by PayPal

Everything! The staff is knowledgeable and helpful especially Hannah at Carroll wood. I have been a customer for many years and have never been disappointed 🤗

I get what I order

The order process was easy and quick. The delivery information was provided and updated often. The product arrived on time.

Trek Virginia Beach is simply the best. All the Michaels are the best as well!!!

Great staff who really take care of their customers.

I have been a loyal Trek customer since I first got into cycling almost 40 years ago, and I have had nothing but superb service. My most recent experiences with Trek, including my most recent purchase of a used bike at Red Barn, have been no exception. The bike arrived quickly, was easy to assemble, and was exactly as described on their website. I will remain a Trek customer for many years to come!