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Customer Testimonials
Seamless ordering. I placed an order to ship to the nearest Trek Store and it arrived quickly. Communication was excellent and when I was notified the order arrived I picked it up that day.
It was hassle free, don’t feel like accessories or add-ons were pushed on me.
The items I ordered arrived quickly and in good condition.
Awesome customer service
The level of courtesy and professionalism.
Very quick and easy process to order my son's first bike for his birthday and pick it up in the store!
The helmet that I bought was on sale and is high
quality!
Partnership with Wheel & Sprocket (my local shop) so that I have a physical location to have the bike assembled, maintenance, etc. Great end of season sale as well.
Great parts and great selection of gear even brands that are hard to find online otherwise
Trek.com was the only place that had Apidura top tube bags in stock, fast shipping too!
Good price and excellent product. Shipping was fast
Great experience buying. My salesman,Giovanni washelpful and patient with me
The customer service is outstanding. The shipping and packaging is outstanding. I know that when I order something, I get emails with tracking numbers and everything arrives fully intact with a return label, which I have never had to use. I highly recommend Trek Online.
Online shopping experience was great. Bike arrived at shop and was professionally assembled.
Excellent service - would highly recommend and buy from again.
Friendly and easy.
I bought a gift for my Dad and he loves it!
Fast shipping
Excellent bike helmet for the price.
Great bike, Great service...in two cities! Thank you.
It was easy to find the size I needed and the helmet came quickly.
Well made, functional, and durable bikes and gear!
Friendly staff quick turnaround time! Give them all a raise
Quality gear at a great price!
The product was what it was supposed to be. I picked a pair of shoes on clearance, so it was a great deal. I met the free shipping threshold, if I remember correctly it was due to a threshold. The shoes were a great fit and feel like they will last a long time. They arrived promptly. I love being able to buy direct from Trek rather than dealing with a popular online seller. I wanted a bright color (I don't understand why the vast majority of road-bike shoes are black). I was able to find a better selection and I spent less than I would have if I would have bought shoes from the A word.
Knowledgeable staff and fast shipping.
I have had no trouble receiving my orders! I love my SL-6 GEN 8 wireless shammo 105 group set. I love the fact that I can order the parts from you and have them delivered to my choice of locations (the bike shop or home) and I can choose the shipping cost!
I choose Trek not because they are the best but because the quality is consistent.
Very satisfied with my shopping experience, very quick to ship love my trek bikes
Consistency and deliver what it was expected on time
Performance and durability