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Customer Testimonials
Easy to order the bike and it was a great sale price. Shipping was fast and bike came in perfect condition. Enjoying riding on my local trails.
You have the parts I need. Shipping is fast.
Went to Sawmill Trek store for a refund on parts. They investigated the correct parts and ordered them. Very helpful. Thanks!
Super nice shop and everyone inside was great to work with.
Love my Top Fuel! Initially it was missing the infinite Knock-Bloc chip, but it was sent out immediately upon notifying Trek.
seemless
Great service
Easy to buy and assurance that bike was inspected and working properly.
First time ordering tires from Trek. Great service and experience.
Quick shipping, quality gear and fair pricing
Trustfworthy
Good service and extensive parts available for my Fuel Ex.
Ease of purchase and wonderful bike!
Component of bike arrived damage due to shipping (FedEx so no surprise). A 2 minute chat with Trek customer support and appropriate replacement part was expedited to me. Bike has been great and customer service was even better. Will definitely choose Trek when I upgrade.
Great service and thus far great quality. a very enjoyable experience.
Outstanding
Easy checkout, convenient local pickup & delivery options.
Customer service has been exceptional.
Great bike, smooth shipping and set up
The trained and friendly staff.
Quality Quality Quality. Trek is such a huge brand and I bought my first Trek 7000 back in 1997. 2nd one in 2022 and just bought my wife her FX2 in March 2025. We are definitely a Trek family. We know our Trek bikes are built with the best craftsmanship, materials and design to enhance our riding experience. We Love our Trek bikes.
Bike was nice. But to big for me. Going to order a smaller one this week
Very fast, corectly.
Fantastic service!
Thanks Trek Team!
Products were easy to find and product descriptions were accurate. Ordering was hassle free and delivery was on time.
It was a great website, very easy to get around and the information was unbelievable everything you needed to make the right choice for the bike I needed. Outstanding service. Thank you.
Easy to make a purchase. So far I get my stuff on time
It was a gift
I wasn't an extreme bike enthusiast but heard amazing things about Trek bikes. I ordered it online and it was assembled at a local store. My sister rode it a bit and went yesterday and bought one for herself. I see many rides in my future!
The customer service department is top-notch.
They responded quickly and took the time to talk to me.
In today’s world, this means a lot. Thank you, Trek.
Awesome experience. Amazing bike! Easy to assemble, 15 minutes!