Customer Testimonials

A little slow on getting a part of the order shipped. Otherwise, no complaints

Great transaction from start to finish

I love Trek bikes and the website makes it easy to look at products and order things.

Everything was perfect, prompt, and precise!

Great source for parts and information. Website easy to use.

Had the product I wanted and received it quickly.

We had such a great experience ordering our son’s new bike. The process went smoothly, and the bike arrived at our house on time. The instructions were very clear for reassembly, and easy to accomplish. We are very happy with the results.

Great experience buying from Trek. The bike shop assembled the bike and had it ready for us very quickly. My wife was able to test ride it and really enjoyed it. We look forward to biking this summer.

Received great service when ordering my new Trek (mine was not an 'out of the box' fit). The bike and components arrived at my local bike shop quickly. Very happy with this purchase.

I like the customer service. I have two Trek mtbs and my first road race bike in 1994 was a trek. I just like the company, I think I can get picky and try to find things I like better about maybe how another company builds a bike or a design, but every time I have interacted with trek customer service, I think maybe I should only do trek, these guys are awesome and they will always make something well thought out and good.

I had questions that where answered expertly and quickly. Overall a very good experience and I got a good bargain on a great bike. Thanks Mark

Es una gran bicicleta, fue fácil ensamblar en casa y hacer los ajustes necesarios para ponerla a rodar. Me encantó la experiencia de disfrutarla desde su empaque.

Perfect transaction overall, with an informative online shopping experience combined with the service and engagement of my local bike shop that I've trusted for years. Bike was delivered promptly with good shipping notifications. It was expertly assembled, and I was also able to add custom upgrades and fit modifications. Shake-down ride on my Roscoe was great. Everything just worked. I'd buy again for sure. Happy trails!

Bikes are cool.

I bought a new helmet in line from Trex. Quick delivery and excellent customer service!

The bike was exactly what I wanted and at a reduced price I was able to afford. The was used, but in a practically new condition. It arrived promptly, well packaged, and easily assembled. I am very happy with my purchase.

Best brand ever

Great product selection, super fast delivery!

Professional services

Just super easy to shop for bicycle

Great variety. Decent sales. Easy to navigate. Fast shipping. Great videos too.

Staff was extremely helpful and answered all of my questions. I will definitely be back and would recommend anyone getting involved in cycling to check them out.

Fast shipping, great return record.

You had what I wanted.

Pair of gloves I couldn't find anywhere else

Simple to filter and find item. Excellent competitive pricing. Dealing with reputable bike shop where you know your are getting a genuine product and not a counterfeit.

It was easy to use and chat representatives help

Great package and thoughtful shipping - of course killer bike frame

Friendly and knowledgeable staff.

Easy to order, shipped as promised, really good price.

Easy to navigate the website and order parts. Items were delivered quickly and correctly. There was a shipping label in the event of return . The process was well thought out.