Customer Testimonials

They took the time to set up my bike to fit me perfectly

Good service and excellent warranty.

Quality. Well designed. Long lasting.

an easy transaction
local store was very supportive
turnaround was great
everything was as advertised

Quick, easy and exactly what I ordered

Quick shipping, good products

Super fast delivery. Wished you had somehow to get a list of parts for each bike it’s hard to scroll through so many pages.

It was very simple, although I should have ordered it right from our local store as the team at FreeWheel in Richfield, MN were the reason for my order… didn’t really think about this until I picked up my bike. So with this said, FreeWheel in Richfield, MN should get credited for this sale!

I have owned a number of Trek Bikes and Trek and Bontrager accessories. The website is easy to navigate, provides a lot of useful detail and allows me to compare choices.

Really good bikes 🙌🏼

Easy

I love this bike 🚲

The in-store delivery and set up was handled very professionally- and the bike arrived very quickly. I was up and running a lot sooner than I anticipated.

The process was smooth and it didn't take long for the order to arrive.

Arrived on time. Shop put it together in a day. Rides great so far.

Dylan and team team are the best - they outfitted my bike with new tire and gave it a little trek love too

I was finally able to find a specific replacement part for my bike.

I’ve now purchased two new bikes from Tati m from Trek Edgewater NJ location, with help from Quinn as well. They are outstanding in their knowledge of all-things Trek. Very professional and accommodating every time. It’s always a pleasant experience visiting the store and getting the help I need from Tati and Quinn. One of the reasons I’m a Trek customer for life.

Great products and great prices!

Bigger selections and sale or clearance prices.
Easy navigation.

THIS WAS THE 2ND BIKE THAT ME AND MY WIFE GOT FROM THIS TREK STORE IN THE LAST MONTH AND WOULD BUY THERE AGAIN IN THE NEAR FUTRUE. THANKS TO SAMANTHA AND THE CREW AT THE STORE..

I’ve been a loyal Trek customer since its inception (I’m originally from Trek’s home base of Wisconsin and I rotate riding my 4 vintage Trek road racing bicycles). I’ve always found what I need at Trek shops at a competitive price and quality. Plus, I’ve found that the employees at Trek shops all share my passion for the bikes and equipment they sell!

Great service and shipping!

Purchase and assembly experience was simple. I had an issue with a missing component but service was exceptional in getting me squared away.

Easy to search for items and either ship home or pick up at my favorite trek location.

Everything

I chatted with live person online on a weekend. They were able to take care of my questions and point me in the right direction with speed and accuracy. The best website chat I have ever had.

I was able to see and compare the bikes, its features and price. The stores shows the availability per every color and size which is nice to pick the right bike for you.
I bought my bikes selecting the workshop where it was delivered to and they took care of everything for me. Now I have the right bike for me to enjoy and hit the road.

Pretty quick shipping…items readily available and can’t find them elsewhere

First mountain bike I've ever purchased and I love it.