Customer Testimonials

This was an online order I picked up in the store in Oro Valley,Az. The online communication was great and the person who got my order was sooo friendly and helpful. I was greeted when I walked in and really felt
Welcomed!

Quality and service

The purchase process was seamless and my experience was wonderful.
Happy new bike owner here.

Convenient

Very simple to navigate. I found an obscure replacement part easily.

Excellent staff at Get Outdoors. Helpful and accommodating. The bike is great fun!

Website experience was good. Very easy to find the bike I was looking for. Inventory of used bikes was very good. Shipping was good as there was no damage. The bike was packed in the container very well. Unpacking and instructions provided made the task of putting together the bike very easy. The only issue I had was the front wheel was out of true so it was rubbing the brake rotor. I was disappointed by this since I had just paid $2500 for the bike, bit I took it to my local Trek bike shop and they aligned it free of charge. This experience would not preclude me from ordering another used bike on the Trek website, nor would it prevent me from recommending this experience to my friends as well. Overall, I’m very happy with the entire process and the end result. Great job, Trek!

Great products and after sale service

Very easy purchase.

The great sale prices she gray shipping

Easy on-line shopping experience. Thanks.

Great riding bike.
Only problem is shifting in higher gears.
Take it in for free tuneup as it's advertised.

Staff were amazing and knowledgeable. Super helpful and patient and kind.

I like my trek bike, body good quality on everything , I ride 3 days a week and I have no problems with the bike 👍

The ability to find the exact product I wanted and a dealer near me with it in stock.

Bike arrived on time, perfectly packaged. Very satisfied!

I got my bike end of last year, so by itself, that was impressive, all the attention to detail that was put in with all the tools included, and great motivational instructions, also I ordered accessories for it, and so far I am very satisfied with the experience, for example, I had to pick up a part at the store, the part came in fast and the whole transaction was a breeze. Even when I order something online, it comes in the next day.

I like the designs and components offered,The options and colors.The great packaging for shipping, so easy to unpack and assemble the bike.

Very easy purchase and delivery next day.

Complete catalog with details and local stores that may have inventory

Great price on bike chains, free shipping

Great bikes

The folks at Williamsburg, VA Trek were awesome! Provided great info and guidance on the 2 bikes we bought. They took extra time to get them set up just right and made sure the fit was spot on. Also was able to get a discount on my wife’s bike!

Overall great experience!

The Best cuality

EXCELLENT SERVICE

It is easy to order from trekbikes.com and delivery was quick.

Great quality product and excellent service!

Great quality bikes and accessories

My package was lost. They sent out a replacement overnight. Appreciate the quick response.

My experience with Trek.com has been excellent. Yours could be too IF, and it’s a BIG IF, you realize the parts and accessories shown are only a fraction of what they offer. If you don’t find what you want, call Trek. They’re very helpful at finding the part number for you so you can use the website to order your part. Once you have the part number, ordering is simple. Ship to store is free. It all works great.