Customer Testimonials

Great, great customer service!

My order question was quick and friendly. Simple online ordering experience. It would be great to have local Trek events in less “bike-friendly” cities. It’s my first bike brand that’s not big-box, and I could easily see myself as a fan and advocate if it sponsored more events in my area. Great bicycle, friendly people, I love the vibe

easy pickup at local store

Simple to navigate. And I got a great deal direct from the manufacturers website.

Very fast shipping

Everything bought arrived quickly, was packed well to assure safe transport, and value for cost.

Quick and fast shipping with the parts I needed.

Ease of ordering and pick up at store. I also had to return an item due to buying the wrong size and customer service was great.

What I needed was available and the item arrived in a reasonable time

Part numbers, specifications, technical information availability.

Great staff - friendly and knowledgeable

It's nice to be able to go to my nearest bike shop and pick up any parts I order from Trek.com and not have to pay for shipping.

I quickly received a Trek bike cleaning kit that is a very complete solution for bike cleaning.
It’s very cold outside so I haven’t tried it yet but I know it’s going to be better than old toothbrushes and what ever else was around. My bike is not a luxury but a necessity so keeping it up is important. Thanks.

Delivery was quick and seamless.
I was updated on the status of my bike throughout the whole process.
Bike has treated me very well.
Amazing deal on the Roscoe 8.
Would totally and have been suggesting to friends.

Literally a five star experience with a reasonable shipping, reasonable assembly and a fair price.

Fair prices, east website to navigate and can get items shipped to my local store for pickup

It was easy to order my bike through my local Trek store and they made sure everything was adjusted. I was able to pick it up at the store and not pay shipping costs. My bike was on sale too!

After an inventory issue,i was offered a full carbon Slash for a huge discount. Customer service was absolutely wonderful to chat with,bike showed up in 4 days and is a work of art. I'm a first time Trek rider and after this experience I have no plans on riding anything else in the future. I also had 3 grandchildren that ride,they will all be on Trek bikes. Thank you to everyone at Trek for such a wonderful experience.

Simple. Easy to use. No surprises.

Very smooth process beginning to end. Unfortunately the bike I ordered didn’t workout but even the return was quick easy and painless. If they wouldn’t have had what I wanted at my local trek store I would’ve definitely ordered through trek.com given my recent experience!

Great quality, look performance.

You truly make a great product my partner and I have had our trek bikes for almost 5 years now and they still run like new. We also love all of the accessories most recently we purchased the trek Bell Bluetooth speaker and unfortunately got lost in the mail, however when I called the staff, they put in a rush order through UPS and overnighted me a new one. I thought it was amazing customer service. I will tell everyone I know how amazing this company is and if you’re interested in getting a bike, you need to get a trek

E Z P Z

I am so happy that I was able to purchase a Trek bike that was on sale. I've heard only good things about them. I am a novice to biking and I am so excited about my hybrid purchase. It has really motivated me to look for biking groups to join.

Ease of navigating the website. Fast shipping.

Customer service was excellent. I had an issue with some shipping damage and the situation was resolved very promptly and professionally.

great selection

Very user friendly website, the bicycle sizing feature is amazing. The customer service that I received from my local trek store exceeded my expectations.
Thanks!

Well organized site, good selection of products, fast delivery.

Always good service and quality products. This recent purchase is the fifth Trek I've owned.

The service was superb and very fast.