Customer Testimonials

The quality of products and service is amazing without being expensive. I love Trek:)

Chris and the entire Ballwin team are phenomenal-if you want to see what a white glove experience is, swing by and you’ll see what great service looks like!

Wonderful, good price, good bike, pretty happy!

consistent quality products designed by bikers... the return policy is unmatched, buyer confidence...

The whole buying online process went on without a hitch
Gotta praise Matt at the store great job

Great and quick buying experience. Superior product that rides great.

Great tool to research and select model before going to the Trek store

Customer service and everything about buying a bike online from Trek has been a great experience. Any issue I had was resolved without question. Old fashion customer service.

Easy ordering. Good phone support. Easy, no hassle, free return on incorrect size shoes I purchased. Quick free delivery (1 day) on replacement order.

A lot of information is available and a nice selection. In addition, free shipping to a LBS is great!

I received my order in a timely manner and was kept informed on the shipping status. I am very pleased.

Very well built and priced right for a beginner

Ordering direct from Trek I found the accommodating employees absolutely contributed to making a great company.

Great products, easy returns and reorder when a size doesn't fit.

Good

Zack Hill did a great job troubleshooting a mysterious shifting issue in a relatively new SRAM drivetrain. He checked in with me often to describe his process, what he had checked/tried, and what he planned to do next. Ultimately, he resolved the problem by replacing the cassette with a different model. I am very pleased with the service, result, and cost. This Trek location is relatively new, and I am thrilled to have a nice shop with such a talented tech nearby.

Bike arrived on-time and was put together. However, staff did not try to fit seat & handlebars to me. Charged excessive amount to install a bottle cage. After spending over $2000 on a bike plus a $50 build fee, that install should have been gratis.

I had a trek years ago and knew it was a brand I can rely on. Very pleased with my new purchase!

Friendly and knowledgeable salespeople. Outstanding bikes.

Good initial customer service response and problem solving for a missed order.

The tools and instructions that came along with a well packaged bike were a nice surprise! Especially the torque wrenches and pump/gauge for the shocks! And it was already set up tubeless! The bike had minor scratches but basically like new, with all the upkeep and maintenance done. This was a great purchase and experience. My local Trek shop even checked a couple of things I had questions about. Top notch!

Ease of ordering and sizing and best of all being shipped to my local Trek store for assembly and accessories

I got exactly what I was expecting.
Fast delivery, easily assembled.
Great product
Very Happy
Thank You

Quality

Good quality part. This chain guide comes with all the hardware and fits 2022 Trek Fuel. Easy to order online. The price is a little high but the construction is all metal/aluminum and built to last the life of the bike. One note, there is a tight clearance if you have a oval chain ring and would work best with a standard chain ring of any size. Lots of adjustment to fit your bike. One note, allen hardware it came with, were too long and collided with frame/rear triangle. Easy fix , just used shorter allen screws. Also, had to space main frame bracket with one washer behind it to fit. So overall easy installation.

Easy to order and return

Trek products are of very good quality, I highly recommend them.

Easy to order online.

Great cycling shorts.

Customer service was outstanding!!

Great customer service