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Customer Testimonials
Good technical advice/ support
The entire process was so smooth! The assembly was a breeze. Support from the Trek Team was first rate, from tech support to the local bike shop. Never felt like I was just a sale. The team really seems to care about my satisfaction and safety.
Will definitely be back for another bike; albeit in a couple of years.
Very easy and quick
N/A
The ease of ordering
Convenience fore as I live so far from a bike dealer
The Team at Trek Newington is amazing-helped me thru the entire process!
My order was delivered wrong but the customer service experience was great and made it all right!
We love Trek. My order process was easy. Shipping was super fast!
Great experience with store and online order!
Thanks
Trek has always been the very best in customer service as well as quality of products. I'm a huge fan, always will be! Thanks for being there for us cyclists!!
First and foremost, I like the products, the bikes and the parts/accessories. Second, I like the service. The descriptions are detailed and helpful so I can make a good decision about what to order. Third, the delivery service is super fast!
Friendly and knowledgable staff at LBS where the item was shipped to for free!
Rapid service. Great quality
Good products, fast shipping and after my purchase I had a question. I used the website chat, and received an instant answer in detail. Very helpful.
Regular updates regarding my orders
Excellent quality as always
I found it easy to order my Trek bike online. The staff at the local Trek Superstore expertly assembled my bike and took the time to answer all my questions. Overall is was a great experience. I highly recommend Trek.
Very prompt service and excellent products.
I’ve been a Trek bike owner since 2013 and love the company.
Ships quickly, easy tracking and good product.
Excellentinformational web site, seamless purchasing ordering and delivery. I put the bike together myself. EXCELLENT assembly directions and required tools!
Easy to navigate the site. Quickly found what I needed. Love our Trek e-bikes!
I received my sweatshirt right on time and I like it. Have been riding Trek bikes for over 20 years and I am on my second one. I very much enjoy it!
Reliable and quality products
Ease of use and delivered to bike shop for proper assembly free of charge.
How easy the process of buying and picking it up at my local shop. And it's a Trek bike so how can it be bad.
You provided a reasonably-priced product and delivered it promptly. We've all come to expect near perfection in remote buying, and you met that high expectation.
Luv it. Purchased my 1st Trek after my Buddy got one n Road he's so from that day went to
TREK EP n Ordered one
Best Decision I made
Quality product great prices.
Easy maneuvering through website and quick delivery!