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Customer Testimonials
Easy to order, and customer service was very communicative
very good web site and fast delivery.
My son is a trek bike fanatic. I just order whatever is on his list.
I was able to communicate with a service representative, who assisted directly and resolved my issue immediately. It was a pleasure and easy…
Ease of order and shiping
My recent order of a small replacement part was great. The cost was very affordable and delivered quickly.
Arrived quickly
Product was as described.
I love Trek, my favorite company ever!!! Always the absolute best customer service anywhere! I'm even getting my new vehicle plate that is a personalized one to say "TREKFAN"!!
Useful temperature information, esp. about Trek brand apparel. Selection of other brands. Faster delivery than found with some other web retailers, perhaps because WI to TX is a straight line shot.
Nice website with a lot of bikes and info. I like buying online and picking up at the local store.
Picking out the bike is not difficult. The purchase included the option to have it delivered to my local bike shop for assembly. The best experience.
Easy to order and have sent to local store. Been riding Trek for over 30 years now. Glad to be in a city with a Trek store. Ordered bike sent to store and helmet and accessories sent to my house. Everything went smoothly.
I had a great experience with Trek's delivery of my bicycle. It came with instructions and necessary tools. I'm by no means a mechanic but was able to get the bike together and operating in about an hour.
It was very easy and pick up at my local bike shop was terrific.
Effective and efficient purchase process, fast shipping to me. Catalog is accurate and products are priced competitively.
I think if I were to have a Trek bike, I’d appreciate the smooth and reliable ride they offer. Trek bikes are known for their quality construction and attention to detail, whether it's road bikes, mountain bikes, or hybrids. I like how they strike a balance between performance and comfort, making cycling feel fun, whether it's a leisurely ride or a more intense workout.
The durability is another huge plus — Trek bikes are built to last. And, of course, the design! Trek bikes tend to have sleek, modern aesthetics with practical features that enhance the overall experience.
My FX 2 Disc Gen 3 is a solid hybrid bike, great for a mix of fitness rides, commuting, and weekend outings.
Craftsmanship, reliability and support system
Ease of use of site
Great selection and prices on used bikes. Good customer service, shipping is very safe.
Website is easy to use and shipping is prompt! Also, gives the option of shipping to my LBS.
I like the quality of the products, and the ease of working with the staff, both personally and online.
Trek did what they promised. Deliver the bike on time and the dealer got it prepped. Straight forward and timely.
Buying was so easy and convenient. Shipped right to my local store.
Customer friendly, knowledgeable chat representative.
Great bike but I need help with what the bikes does. The shifting etc.
Purchasing the bike was easy, and the free shipping made purchasing the bike a very easy decision.
The bike came packaged well and had all of the necessary tools with clear instructions.
Everything except FedEx shipping was perfect.
Easy to access and ship in a timely matter
Arrived on time. The pre-owned bike was exactly as presented. All worked property with I put it together. Thank you Trek
Details, ease of use, speed of service
Quick service and great products. The online experience could be slightly better if when you back out of a product your viewing that it take you to the place of the last viewed items.