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Customer Testimonials
The best part was free shipping to my local shop for pickup.
friendly and helpful staff
I received the bike on time, there was no issues, the bike is perfect, I love the quality.
quick and easy
Good communication and speedy reliable delivery.
Great, very easy to look at what you want, and to make a purchase.
Easy to use website
Awesome employees at the store
I was very encouraged to find out about the pre-owned bike selection and I have recommended the site to a few cyclists already having just purchased my Checkpoint last month.
Ease of navigation and ability to find specs for bikes
Every question we had was answered.
Everything was very Good and of high Quality.For me It was Superior in every Way.
Good design and good materials.
speedy delivery
Quick and easy and a great price on red barn!
Everyone was so helpful and nice and delivered on time, going over and above to get me on my new Trek Rail 9.8!!
Lauren was very attentive to all of my many questions as I had a bit of difficulty on the website in getting back to my bike which seemed (to me) to have disappeared.
Loving the bike and hoping to get my fitness and distance up!
The trek staff is very knowledgable and responsive. Ordering bike parts and accessories has been easy due to their customer service.
Excellent as always
The best one so far!
Product availability and easy shopping to delivery.
Easy transaction and quick delivery. Note- you should also ask what Trek can do better. The bottles/cages shouldn’t have to be a separate purchase.
Superior engineering and materials, reasonable prices.
Easy to navigate and free shipping to local trek dealer is a huge plus
Simple easy and straightforward.
Very helpful service. I bought a new full suspension mountain and they adjusted the shocks to me.
The ease.
Timely arrival and clear communication. The assembly was straight forward and easily finished in under an hour going slow and double checking everything.
The Checkpoint ALR5 is FAST, so light, and perfect for my 1 mile desert and 3 mile road commute
Easy to order. Customer service was polite and friendly.
We have had various Trek bikes for over 40 years and found them to be very reliable including our now ebikes. We rode two Trek touring bikes from San Diego to Virginia in the early 90's.
Good choices and nearby pickup.
Easy to check out, but I missed a confirmation button. However, received an email that helped me complete the order.
My recent order was shipped out quickly but one part was missing when I received it. It was a small part, a Blendr light mount.
I used the message function and got Mara. She was super helpful and helped ship out the missing part, which I also received quickly.
Mistakes happen but it was the way that it was handled quickly that secured my happiness with the order process from Trek. Great products and fantastic customer service! Thank you!