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Customer Testimonials
The design of the bikes, the performance and the look.
I got a used bike and it was just like new and came packaged with care. We’ve both been enjoying biking on our new E mountain bikes very much so much so we brought them on thanksgiving vacation!
I FEEL LIKE I'M SUPPORTING AN AMERICAN COMPANY. LANCE A. WAS A POSITIVE INFLUENCE. THE FULL SUSPENSION PIVOT FULCRUM SEEMS MOST PRODUCTIVE. I EXPERIENCED SOME MEDIOCRE BIKES PRIOR TO ATTACHMENT TO TREK.
Great Products at a great price. Fast reliable shipping. Very good buying experience.
Your employees own your product and are very
Knowledgeable through there experience.
If you don’t believe me just call them,
You won’t be disappointed in there advice
And more importantly Trek bikes are engineered
For the folks that enjoy biking.
Trek congratulations!
My wife and I are enjoying the E Bikes and the accessories we purchased.
Thank you
Dave and Mel
Great products
very helpful!
Trek is awesome! I’ve had great experiences at the West Chester, Ohio location and Fort Mitchell, Kentucky!
Ease of use and quick service
the frame arrived a day early and was in excellent condition. it included the seatpost clamp, headset, UDH derailleur hanger, down tube frame protector & rear thru axle.
Fast and friendly
Smooth, easy, simple & great parts.
Bike arrived in the best package ever. No styrofoam! The bike was so easy to set up and Trek provided tools even though I had them. Description of slight blemishes was spot on. Love the bike.
Easy to evaluate the different options and easy to purchase and pick up at my local dtore
Appreciate the combination of an efficient on-line experience backed with local in-store support and service. I’ve been able to readily find detailed information about my bike to enable a high-degree of self-service as well.
Excellent selection of resale bikes, accessories and access to friendly support.
Easy ordering and easy store pickup.
Good sale price. Very fast delivery. Great bike.
Great website and easy to navigate and compare.
Fast delivery and friendly, courteous staff at Richards
Trek stand behind their product and services are impeccable.
The bike I wanted was easy to order and the bike shop I had it delivered to built it for me. Easy as pie.
Ease of ordering
10/10 experience
The bike is everything I expected and more. The shipping and assembly went smoothly. My only complaint is the bike does not come with a dedicated user manual. For example, I have no idea how to use/charge the Di2 system. It would be helpful to be directed to a video or something for instructions on the bike.
Bike mechanic Ben was wonderful in diagnosing and fixing an irksome problem with my bike. Service was excellent.
Eric Campbell was very helpful.
The bike was delivered two days later than the stated delivery date. Other than that, it all went well. My bike shop was very pleased with the way the bike was packed and was able to quickly assemble it for me. I wish I could've had it shipped directly to the shop instead of having to load it into my car and bring it to them.
Packaging was genius. Assembly was completely easy and straightforward. Chat support was immediately helpful.
Quick and easy. Free shipping to one of my local bike shops. I like that it brings customers into local shops. Thank you.