Customer Testimonials

Smoth ride

Great Online purchase experience with quick shipping. Pick up at the dealer in Auburn, AL was also great. Ben did a fantastic Job and even offered me to join for a Ride at the Weekends. Really a bike enthusiast. Also Kevin from the Workshop is a Reallöhne Nice guy. Great Shop. Hope the bike quality keeps up to this 😎

The ease of the retune process and the free delivery to my local shop.

Price, availability, quick delivery to shop

The order and pickup went smoothly

Friendly

Ordering my new ebike was really easy through the Trek website and loved that there were options with my local store for assembly and delivery. The local store did such a great job and helped get me totally set up. Definitely recommend!

Great product

Trek makes great bikes, always have. I bought a bike and decided it wasn’t for me. Trek could not have made it easier to return it and get one that better fit me. I liked the bike and the service so much, I bought two. Josh from the NM store is a true professional and will get my business in the future.

Got the right size this time after reading reviews from other folks who had challenges with the sizing. Learned that this is a unisex shoe, so the sizing isn't as generous for wider male feet, hence you need to upsize to get a comfortable fit. The original order was easily returned, got confirmation that was received, and I promptly got the replacement after I had to re-order it (this wasn't a straight exchange). The second pair of shoes came with a return label, which fortunately I did not need this time. Was wonderful to talk to a live person to get help!

When it arrived, the bike was very well packaged and mostly assembled right out of the box. There was little work to do in order to assemble the bike. It was also cool that the brakes, dropper, and gears required no significant adjustments - the only thing was adjusting the positions of the controls on the handlebars, but that’s not really something I would expect anyone to be able to set up (the handlebars were detached anyways)

The best i love my bike my gloves

Excellent service and return policy

It was without any issues and easy to assemble

The bike I have wanted for a long time went on sale, at a price too good to resist. The online ordering process was simple and straightforward. The bike shipped quickly-it arrived one day earlier than expected. The packaging was phenomenal. Bike was super easy to finish assembling.
Very happy with the entire process.

Reliability and quickness of order

The price and the super easy ordering process that enabled me to buy online and pick up at my local Trek dealer bike shop.

Efficient delivery and assembly of my bike
Couldn’t have asked for for a more seamless bike purchasing experience!
Thank you

I got a great price and ship-to-store was fast and easy

Easy to use website.

I ordered a Trek bike helmet in size XL, but it didn’t fit. I needed a round shape, which they no longer carry. Returned, and would like to see Trek stock these helmets again.

Ease of use.

Easy process. Fast delivery. Great product.

Quick delivery to retail store. Bontrager helmet saved me from serious injury recently.

Service

Fantastic!

The website is user friendly. Ordering was simple. Shipping was fast. Customer service was superb. The packing of the bike was excellent. The bike arrived in pristine condition exactly as expected. Instructions and assembly were easy. The first ride was absolutely smooth. All around 10 out of 10.

I go out of my way to purchase Trek bikes and/or Bontrager garments. Living close to Trek HQ, knowing good folks that work there, their commitment to DEI (still have the Pathfinders Scholarship going despite the political climate), and the mission, that's a brand that I wear proudly.

Been owning Trek bikes for 25 years. Just got the 3rd and latest tri bike. Thanks for designing the details.

My experience with trekbikes.com and in-store was excellent. The customer service was friendly and knowledgeable, making the selection process easy. The website was user-friendly, and my products arrived in perfect condition. I’m extremely satisfied with both the service and the product.

Highly recommend!