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Customer Testimonials
It was a gift
I wasn't an extreme bike enthusiast but heard amazing things about Trek bikes. I ordered it online and it was assembled at a local store. My sister rode it a bit and went yesterday and bought one for herself. I see many rides in my future!
The customer service department is top-notch.
They responded quickly and took the time to talk to me.
In today’s world, this means a lot. Thank you, Trek.
Haven't rode it yet to cold and windy.
We absolutely LOVE all our Trek bikes !!!
Light and easy to use
Everything was great. I made a mistake, ordering the wrong color and the customer service rep I talked to was helpful and resolved my issue quickly. When my bike arrived, in the right color, it was super easy to assemble and get straight to riding.
When I texted the support people, they were very helpful. My pre-owned Red Barn Trek was shipped out very quickly!
Fair price. Quality bike
Easy to navigate around the website
Very recommended. All store personnel are professional and accommodating.
Great staff in VB store, quality products, 30 day return, wide spectrum of bikes and red barn refresh. I have bought five bikes from you so far and I’m still going strong
A conundrum….shipping for small items is expensive…..and the local Trek shop is about 35-40 minutes drive from my house…..what do I do?
Excellent customer service
Easy to navigate. Fast service
Customer service was great and I love my bike, will always recommend Trek.
Easy site to navigate. Found the shop near me to ship to and service. Offered the best price on the product. Well done Trek!
Awesome great, lots of information on items, and easy checkout.
I like and use Trek products regularly. I have had nothing but positive experiences with trek clothing, gear and bikes.
10
Great product
Quick shipping and easy return when I got the wrong shoe size. Prices were great also.
I love that you allow for direct purchasing and self assembly.
Everything has been perfect
Easiness
It was easy to get the bike I wanted quickly.
Easy and fast shipping!
It was super easy to pick up and the bike was exactly what I needed
The sale price was a no brainier, plus the huge bike specs compared to Marlin 4 and 5 that my kids upgraded from. The order process and local Trek store assembly was easy and fast.
Easy to make a purchase. So far I get my stuff on time