based on 1930 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It would be nice to have more lap lane hours.
I like the warm friendly environment. Most of the staff is friendly and welcoming. I wish they charged Seniors less membership fees.
Upgrade equipment in the weight room
Get certified energetic people as instructors. The gym is good and facilities are clean but there is a need for a more advanced trainers.
I like the assortment of gym equipment and low -pressure atmosphere
Can't say enough about the staff friendliness and professionalism. I use the pool and the water is always clean and the guards alert and so friendly. Lockerroom could use an update for sure
Classes.
Great gym & classes and Pickleball’
Clean, convenient, well-maintained, good variety of exercise and swimming options.
Great staff, very nice facility and a wide range of activities.
the staff are very kind and helpful, the facility is clean, love that there is a pool and child watch, it's a really fun community space
I just love the water exercise classes in the pool. My stiff body moves so easily in the water.
Friendly atmosphere and uncrowded workout facility. Haven't used the pool yet but it looks well cared for.
Splash pad is still not open
Clean pool and locker room , the woman who cleans is so dedicated and pleasant friendly staff
I love the pool. All staffs are super friendly too!
I joined for the water aerobics classes. I would like to see some late afternoon evening classes that are more challenging.
The sound system in the pool is TERRIBLE. It is difficult to hear the instructor and the sound bounces off the back wall. Between the instructor and the music it is often inaudible.
One of the instructors, shouldn't be teaching and I won't attend her class.
Inclusivity
Friendly Knowledgeable staff, clean facility.
The pool and aqua classes are excellent.
Love the instructors and classes.
A good place to make new friends.
The facility,its clean and beautiful!! the really great people that work there!
All the classes offered.
I was recently charged a $30.00 late payment fee. After the fee was assessed, I contacted my bank to investigate the matter, and they confirmed that sufficient funds were available in my account at the time of the attempted payment.
I then spoke with a representative at the Soundview YMCA, who informed me that the late fee had been assessed correctly. She advised me to contact the office located at 1240 Chapel Street in New Haven for further assistance. I left a voicemail message at that office several weeks ago requesting a return call, but as of today, I have not received any response.
This situation has been very confusing, as I have received conflicting information. The YMCA indicated that the issue originated with my bank, while my bank stated that the problem was related to the YMCA’s payment processing.
The Woodruff YMCA should accept Aetna coverage for senior members as they do for other healthcare providers. Unfortunately many seniors are on severely limited budgets and are unable to justify an additional expense. Consequently, a significant segment of our areas population is denied access to an important local resource.
Community. People are so warm and welcoming. Maggie R is an amazing teacher.
I liked the other teacher I had a class with as well. Still have a lot more classes to explore.
We generally kove the Woodruff Y. Recent changes to the aquatics program have been frustrating. We attempted to communicate with the new director about class-related confusions and miscommunications and found the responses to be deflective and dismissive. Just a very unfortunate scenario as we have grown, over the years, to appreciate Wiodruff’s aquatic programming, thoughtful instructors, and all around quality of facility and leadership, to be the place we “wanted” our kids to fall in love with swimming. In terms of improvement, it may be worthwhile to analyze the swim class processes and how this is communicated to members. Stated prior, I tried to explain this issue with the director in a rational manner, but to no avail. I would be happy to explain in more detail.
Better communication to members
In the main exercise room the free weights go from 5 lbs to 8 lbs. It would be nice to have a few 6 lb and 7 lb weights.
A variety of classes for everyone.
Excellent facility, clean and always updated. Extremely well run, with many programs for adults and children.
Location and great Gym