based on 20 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the classes and the people
Staff are helpful and polite.
What I like: Location, hours of operation, weight room staff, great trainers, amazing front desk staff, reasonable membership and training fees, cleanliness of facility, welcoming and safe environment, classes available.
It is well maintained and clean.
Instructors are good and class selection is good.
Pleasant and welcoming environment
Everything
Pleasant staff; clean environment and not crowded
Everyone is friendly & informative.Learning a lot & meeting so many nice people.!!!
Thanks for all you do to make such a pleasant,safe & friendly environment.!!!!
La locación de Trumbull tiene una excelente atención, la de Stratford es PÉSIMA la atención. Yo vivo en Stratford pero es lo peor. Yo tenía una mala imagen de YMCA porque yo siempre iba a la de Stratford que es la de mi ciudad. Pero cuando fui a la de Trumbull vi la diferencia. Las personas son más humanas. Una atención al cliente con una sonrisa. Con amabilidad.
Stratford lo peor y conozco muchas personas que no quieren unirse a YMCA por lo mismo de la mala atención de Stratford.
The staff and members are very nice, and they are comfortable to be around. The facility is very clean, the environment is safe, and the conversation with members is congenial.
Friendly caring staff; safety is prioritized; the hours are helpful for working family; disadvantage: pricing is necessary but rough in this economy
The flexibility in locations as well as the class offerings.
Its a wonderful facility with fantastic staff who are friendly and welcoming. I always look forward to my visit. I live just several hundred yards from the Fairfield Y but I brave the traffic on 95 to come to Woodruff because it is a much nicer facility and the staff are so much friendlier and helpful. My one critique is that the Men's showers are never cleaned properly. I don't know why since its a source of regular complaints to the front desk, but they seem unable to find a cleaning person that understands how to clean the showers. There is a regular infestation of flies in the showers and the walls of the showers are often caked with old soap scum and other stuff. It is the one off putting issue that Woodruff Y has.
Friendly and welcoming staff
Great Place ,nice people,Clean great variety of classes!!
Aqua exercise
Variety of classes and great instructors
I feel very comfortable exercising at the YMCA in Stratford. I like the teachers of the classes I attend. They are informative and helpful. I have met some good friends there.
My child was always excited to go in the morning. She made friends and always had positive experiences.
All classes and instructors, friendly, helpful staff
Lower prices of members who are not covered by insurance
employ staff members who enforce rules instead of turning a blind eye.
The competition pool is large and well maintained.
The exercise gym is well equipped, providing for minimum wait times .
Staff and educators were always very friendly, my child seemed happy at pick up from after school most days!
We loved this program. Communication and pick up was a little tricky. The B&G parents had some issues at pick up
My son is 6, and in his own words, the program was “very boring.” The crafts didn’t appeal to him — which surprised me, because he absolutely loves crafts. He also found most of the caretakers to be either very strict and grumpy, or focused on clear favorites among the kids rather than the group as a whole. I can vouch for that observation myself — I would sometimes stay during pickup while he finished a game or spent time on the playground, and I noticed the same dynamic.
That said, I do want to acknowledge that the staff kept the kids safe, and that matters more than anything when I’m leaving my son in someone else’s care. Thank you sincerely for that.
A bright spot came toward the end of the year with a new male caretaker who joined the program. He had a much more approachable personality and genuinely played with the kids; honestly, that kind of energy is exactly what the program could use more of. My son really enjoyed him — and the snacks were always a win too! Thank you for the care you provided this year. I hope this feedback is helpful.
the exercise is good, but more importantly, I’ve met many nice people, who’ve become friends.
The staff make me feel confident that my child is safe, and that she feels comfortable and included at camp. They also communicate well and are understanding and flexible.
They are life savers. We both work and need the support when school is closed. Our son loves going there!
Like to see a more serious approach to the caliber of activities prepared for the kids also more focus on privacy and security of venue.
Lower prices especially for singles