based on 1930 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff and members
I like the classes offered
I enjoy the aquatic workout classes.
Lockers are dated. Biggest challenge for us is the steps from the bathroom to the pool and even the external steps. It makes navigating more work to ensure my elderly father does not stumble.
The people at the facility are excellent. The equipment is well maintained even slightly dated.
The front desk staff especially Dorothy is fabulous. The pool is always clean, except sometimes a bit over chlorinated. Everyone is so friendly and the facility is top notch
The pool
Everyone is very friendly
Great facility for the community. Using the pool is a real pleasure.
The swimming pool
The staff are wonderful and super pleasant
The family changing rooms for our son with severe autism
The Aqua Zumba classes
And so much more
The facilities and classes offered at WFYMCA provide the full range of opportunities I need to reach my fitness goal. I'm 73 and newly retired. Over the past twenty years I haven't worked consistently or hard enough to maintain my health. I am finally catching up with the help of Woodruff Family YMCA.
Cleaners to class instructors to the people manning the desk, the WFYMCA staff is welcoming and always helpful. I love the mix of ages and fitness levels. The kids bring great energy (and so many smiles). Working out with all ages is both motivating and educational.
I am extremely grateful for all the opportunities WFYMCA offers me.
Update the facility; offer more active older adult classes
The pool and gym
I. Have been a member of the YMCA for over 20 years . I like the instructors and the programs and also the staff. I believe they have kept me in my best health. Thank you YMCA
The number of days it is open, 7 days a week
You have a strong demand for lap swimming that you have not met. I joined, hoping to use the lap lanes and they’re overcrowded and just not available.
i used your pool wonderful
I am a senior citizen so my membership is free. I enjoy exercising in the pool. I love going to Soundview!
Clean, with lots of natural light. Staff is friendly and offer a variety of programs for all fitness levels. It’s a good place to be.
The instructor is very patient and encouraging to the kids. She is really helps kids understand the skills they are learning by using its proper name but also using kid appropriate language for them to recall the skill. Once they are familiar with it, they start using the proper terms. My kids absolutely love this class. The instructor is very involved and genuinely loves teaching and getting to know my girls.
Would love a pool at this location! And swim classes.
This location is always clean, great staff, super helpful.
Everyone is so friendly and the facilities are beautiful.
Variety of classes
Friendliness of staff
Camaraderie of fellow members.
Would love more morning classes!!!
There are too many old naked men in the locker room. One guy walked fully naked from the lockers to the urinal and used the urinal naked and barefoot. Disgusting.
Isn't there a no jean policy in the gym? Why is there often a guy wearing jeans Friday evenings at the gym?
Men using the pool in general walk up to the urinal barefoot and its disgusting.
I signed up for the swim lessons on Friday evenings and had to miss one class and asked the instructor if I could join one of her other days instead. She said yes but the the aquatic instructor said no. I'm not sure why. It was a one and first time ask. Seemed reasonable request to me.
Otherwise, the YMCA is great and your building is great
I primarily use the Soundview YMCA in Branford for the Water Fit classes. Unfortunately, there are too many class cancellations (often only on the morning of the class). Members need to be able to rely on an instructor being present on the scheduled days and times. We pay a monthly fee for these classes and expect a reliable schedule in return. Clearly, there are not enough instructors or substitutes to conduct the classes. The classes are enjoyable and helpful in maintaining health and flexibility. This has been an ongoing issue in the Water Fit classes and must be resolved to maintain current memberships.
The Y is pretty clean, the front desk staff is friendly, I enjoy the workout classes, and my daughter enjoys the pool. This become “third place” for my family after home and school. We enjoy that there are other people from the community that we know there and our child makes friends there. We have enjoyed going to some of the events like the Easter egg hunt and the open house. Swim lessons are pretty good and the pool is pretty good. It’s really nice that it’s so large. We also appreciate the private family bathrooms for showering and changing.
Clean, never too crowded
The deep pool exercise classes
Friendly knowledgeable go out of their way to help you Thank you
1. Should allow an adult member’s mother to be part of the family subscription.
2. When someone takes a long break, like a month or two, an online form shall be available to request not being charged for that period. Current manual process is cumbersome and inaccurate. Such members coming back from a sabbatical shall not be charged again the 100 $ fees.
Professional and courteous