based on 2324 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I would like to see more classes and activities.
It would be great if there were more ways to utilize the y in the winter when it is hard to be outside. I would love a. unstructured open play times in the winter. My kids have a lot of energy and it can be hard to find places to get energy out. Also a hot tub or sauna would be lovely.
I like open swim for my kids, I with there was a way to check out equipment when there isn't a class happening.
I wish there was more fun equipment. Like a hip thrust machine.
Its hard to make the class times as a working parent. I wish you classes for adults and kids to do together.
Why is the splash pad never working?
Great Y. I only use the gym currently. The machines are relatively new, varied and kept in good condition. Staff are friendly and helpful. An added benefit is 2 sessions with a trainer with a paid membership. Highly recommend.
It is a great community of people who enjoy doing the classes and working out. The instructors are good and encouraging. I enjoy getting to know people there and I enjoy the classes.
The staff is friendly, the yoga instructors are excellent. It is also very clean
Made new friends while exercising!
The pool is great
The classes are a wide variety and available all day long
The staff is very friendly and helpful
The members are very friendly.
Love the pool!
Great pool!
Also weight area and aerobic machines
Spa
Staff takes an interest in getting to know members. It is a very welcoming community. Classes are well done and varied.
The classes and teachers are superb!
So far so good. Everyone has been very helpful.
Some time ago the abs machine in the gym was removed for repair. It was determined that because of its age , parts were not available and it had to be replaced. After a lengthy period of inactivity,I inquired and received the advice that 3 bids were needed for a new machine and only 2 were received as yet. More time passed with no word. Finally I inquired again and was informed that the third bid had been received but that Central Connecticut management wanted Fairfield Y to check with the other Ys to see if they might have one (???). That was about a month ago and no one at the front desk has a clue what I am talking about when I inquire.
It would be good if the people at the front desk were provided some basic information so they can respond to a simple status question. BTW, if we are not getting an abs machine, that might be good to know.
My wife recently found out that there would be no open lanes in the pool during the week. (Just weekends). When she asked why (she had been using them for 5 years), again no one knew or seemed to care.
This morning, I received a notice from the Branford Y, advising that the recreational pool was closed. The 8 am water fitness class was also canceled, and now there is no 10 am class. We often receive these notices because no instructor is available. While I enjoy the classes, exercise, and friends I've made there, it is expensive to pay for classes when they aren't available.
The Y pool schedule needs to be more reliable and have substitute instructors when needed.
Lakewood-Trumbull YMCA staff is very kind, helpful, courteous and professional. You are welcomed as a family member. It is a pleasure going there. There are many classes and activities to choose from.
I hope with the change of Medicare the membership will not change.
Thank you,
Fran Last name removed
lots of options re equipment and classes. friendly staff. knowleadeable instructors.
The women’s locker room and showers allow for some privacy; they are in good shape. The pools are amazing! The temperature of the pools is comfortable. The size of the pool allows for many things to occur at once. I also have enjoyed the exercise classes. The instructors are good and friendly. Most gyms I feel out of place, I am comfortable at the Y. I’m not a gym buff kinda person, it allows me to work out too. The staff are friendly and helpful.
Having fitness only membership that costs less for parents whose kids have grown up but they have become accustomed to using the facility and don't want to move over to the bigger gyms that cost less. I love my YMCA and when my kids are home from college, they utilize the fitness center because it is a place that is home to them but the expense is extremely high in comparison to other gyms.
I enjoy the water exercises and the group The staff is very friendly and always very helpful when I need some information.
All yoga on Mondays and Fridays mornings. Only 1 young mom class at 9 on Monday and all three good classes are at the same time on Friday. There should be a group class offered at 11am everyday. Tues - Fri. No 11am class for moms age 35-45 group. They keep adding classes at 7pm with no childcare but don’t improve the schedule for mornings.
friendly and efficient staff at the front desk,classes and exercise areas
all stuff is friendly and helpfull and I like all my classes. Good job!!!
Lower the price. Offer more classes, including a hip hop dance class. That is the most popular thing right now that people are trying to learn online. A class would be great and offer it more than 1 time a week. More daytime classes would be great too.
Great pool and exercise machines. Friendly and always willing to help staff.
Open the doors at 5:15 am
More and Much Smaller group fitness classes
Earlier group fitness classes starting at 6:00 and 7:00 am
Pilates classes
I have been a member for a few years and honestly I love it. Very friendly people and Classes are not overcrowded. Highly recommend.
First name removed ☘️
staff
schedules
people generally respectful of others
Pay more attention to member safety.
Excellent facility for everyone, clean friendly and safe. Thank you.
I joined to swim laps. Now the swim teams dominate the competition pool all day except for a few mid-day hours. I pay to swim. Maybe not for long.