based on 1930 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Beautiful pool and gym. Facilities are very clean.
Cleanliness, friendly staff, exercise classes, pool
I like the pool
Competition pool lap hours. Nice locker room facilities.
Many different classes
I have noticed that the facility is starting to smell like marijuana.
Instructors and staff are very knowledgeable and helpful.
The women's locker room needs a redo. Too many changing rooms and toilets. Not enough showers. Ceiling vents are dirty, shower curtains are ripped and need replacement. Shower faucets often dont work correct. The showers should be redone with doors...not curtains. The swim suit dryer should be relocated to the shower area so wet suits aren't carried across the toilet /sink are causing a slipping and electrocution risk.
The front membership office at the entrance is an embarrassing mess with stuff piled up.
Room climate, Fairfield does it right. Stratford fails.
Build a new complex
Nothing
Very Good experience.
I am only cancelling my membership because I have moved away.
Please cancel as of 8/31.
Family friendly - customer focused - extremely helpful - GREAT classes and GREAT trainers and GREAT team of people supporting you there each day!!
Friendly staff
Clean environment
Good quality equipment
More Pilates and strengthening classes during the week, and especially on the weekends.
I primarily use the Y to swim
Love the facilities and everyone is always nice and friendly
very nice place, and very friendly staff and very well run
Great staff, clean environment and available machines
Love the small, down to earth vibe. Yoga and swimming are fantastic
The people and instructors are wonderful. The facility is clean. Classes are abundant.
I would love to see improvements to the spin program and equipment. Several of the bikes are not fully functioning, particularly the monitors, and upgrading the bikes—or creating a dedicated spin room with newer equipment—would make a big difference. I’d also like to see more spin classes and additional instructors. A “Weights & Wheels” class, like the one offered at the Westport YMCA, would be a great addition, combining strength training with cycling.
I also feel the monthly membership fee is high relative to the quality and condition of some of the exercise equipment and facilities. The mats are showing significant wear, the resistance bands are often dirty, and the exercise room floor frequently feels gritty. It would also be helpful to have more consistent cleaning of equipment between classes, although members should certainly do their part by wiping equipment down after use.
Overall, I really value the YMCA and the fitness programs, but I think investing in the equipment, cleanliness, and variety of classes would make the membership feel more worthwhile.
Staff is helpful and friendly.
The atmosphere, the 2 pools
Best customer service
Everything
Very crab. Friendly welcome staff- great programs for senior clients
THE LACK OF COMPASSION FOR A SENIOR CITIZEN IS UNUSUALLY HIGH LUCKILY NOT ALLOWING SILVER SNEAKERS TO PAY FOR THEIR MEMBERSHIP WHICH IS THE MOST DOMINANT INSURANCE AVAILABLE TO SENIOR CITIZENS. I CAN AFFORD A FAMILY MEMBERSHIP. I KNOW A LOT OF PEOPLE THERE FIND IT DIFFICULT TO BE PAYING CLOSE TO $100 A MONTH FOR A MAN AND WIFE SENIOR CITIZEN I DO NOT RECOMMEND THE SOMEVIEW YMCA TO ANYONE ,BUT IF IF ASKED I TELL THEM I ENJOY THE FACILITY IT'S CLEAN AND VERY FUNCTIONAL IT'S THEIR BUSINESS PRACTICE THAT I AM NOT FOND OF.
I like the variety of classes + the gym
Facilities are good
There is lots to do for all ages