based on 1198 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great facility and staff
Great place! Variety of activities, modern equipment, clean facilities and most of all, a great staff.
Great facility!
Staff is friendly and active, members are thoughtful and keep the place nice and clean.
Fairfield ymca Administration not good and not cooperative .senior director So rude and disrespectful. Please fix it .
Easy to sign up for programs and great instructors
The pool is beautiful and watwr temp seems pretty good
Lower the rates for seniors who do not have the right insurance to pick up the cost.
It's friendly, clean, convenient and offers a wide variety of options!
Fix the audio on the TVs
The front-desk and day-to-day staff are consistently friendly and welcoming, but the overall value of the membership has noticeably declined. Previously, the Y offered a variety of included programs—like art, science, and youth fitness classes—along with frequent community events. Now, the included benefits seem largely limited to adult fitness and basic childcare, making it feel more like a standard gym with swim lessons than a community YMCA.
Communication from leadership has also been frustrating. After multiple calls and emails over the past month to get information about a teen program listed on the website, I have yet to receive a response from Ryan. Given the reduced programming and lack of follow-up, we are currently reconsidering whether to maintain our membership.
I love that it is always so clean, smells like a Spa, Everyone is very nice and respectful. They have the best workout classes and the most variety of classes. All the teachers for the classes are amzing!
I enjoy going to the Y classes and doing weights in the exercise room. The people who work at the Y are very nice and friendly. The members are very sociable and it is nice to meet them.
Everything….including a well maintained facility, friendly & welcoming staff, the variety of fitness classes, highly trained & skilled instructors, just to name a few!
Better facility. Bigger pool. Gym
Facility is clean. Staff helpful pool great
Swimming laps in the competition pool
The people, the location, the equipment
Friendly, comfortable non judgemental environment. Down to earth staff. A few nice place. My only dislike is the influx of kids in the summer.
Go back to accepting Silver Sneakers. I appreciate that their reimbursement rate is unsatisfactory, but would gladly pay a surcharge above what they pay.
Water aerobics comraderie
Having TV access at exercise machines. None seem to work.
For exercise classes that are popular, provide more options so that classes aren’t so crowded.
I mainly use the pool and enjoy the water fitness classes. The Y could improve by making sure that all the water aerobic teachers are all qualify and able to teach classes that are worth while. One instructor is frequently out and when she does teach her classes are poorly run, with low attendance.
Staff and facilities are top notch!
I just love the facility, and the people who work there. Clean, courteous, and willing to help all times.
the instructors are great and nice - the classes are great
I like the classes and the community feeling.
I feel you charge senior citizens for membership.
Cleanliness and availability of resources
I like the community feel. It is very welcoming!
Love the Y