Customer Testimonials
Knowledgeable, helpful
Staff are amazing here! Great products and event better service.
Friendly
Everyone that I spoke with is very knowledgeable in guided me to what best would fit my needs and not trying to upsell me every chance they had. The staff is great!
i started at Bike Mart McKinney for a tune up service.
they were 7 - 10 days out.
i wanted a faster turnaround so the service tech suggested their new store in Prosper.
2 days later i had my bike back with no surprises.
pick either store and you will get good service at fair prices.
Manager are very very helpful
Childrens bicycles
Customer service was great
Knowledgeable and friendly staff.
Excellent Service department -- resolved all issues at a reasonable price. Thank you! Bike looks and works great ;)
Always great customer service and usually get my bike fixed in a timely matter.
Great service. Great selection of bikes and bike accessories.
Victoria was super helpful in helping us choice the right bike for my wife. She was friendly and helped answer any questions we had.
Personalized treatment and knowledgeable service personnel
I liked the staff. They seemed knowledgeable, professional, and polite. I explained what I wanted and got good advice without overly pushy sales tactics. I didn’t mind reminders about need for accessories. That was OK. I’m a senior citizen, and one thing I particularly appreciated was staff not talking down to me.
On the negative side, I bought a used size Large (29”) Cannondale Trail 7 in like-new condition for $699. I bought it even though it was a tad large and I was thinking to get a hybrid. I recognized it was a superb bike and I liked the way it rode in a short test drive.
But… what sealed it was the sales person’s reply when I asked what the bike went for new and he replied $1000 (also, to be fair, I heard the sale price to be $600 not $699). I trusted his information the new price was $1000 and thought 40% off was awesome so I bought it on the spot.
When I got home, I surveyed prices for the Cannondale Trail 7 and saw two things: new bikes sell below $699 and the bike never sold for $1000 that I could find.
Maybe he was just mistaken and it’s on me for not checking on the spot. Just that if I didn’t think the used bike was 40% off, I’d have gotten a new hybrid in a smaller size like 700C.
I think the price was reasonable and I’m happy with the bike, but my advice would be not to throw numbers out carelessly and to research prices on used equipment.
The service was quick and friendly.
The staff is very knowledgeable and helpful, customer service and turn around times are superb, and the selection is abundant.
excellent staff and very professional. Service was top notch
Knowledgeable friendly service. Have been a RBM client for over 10 years and always received excellent service including the new Prosper store.
Incredible service and very fast to complete.
Extremely fast and helpful!
Recommendations offered to build confidence and ability! Love my friend crew at Bike Mart.
Hart was very helpful
Took sons bikes to have derailer adjusted. Did just that but suggested we replace to return to best working order. We did just that and the bike is perfect. It was not a cheap repair, but less than a whole new bike and the whole set up works better than first assembled. Thank you!
Very friendly and knowledgeable staff.
Everyone is so friendly
Quick turnaround on service
David was very helpful
Great tune-up for my bike! Friendly staff and great service
Hart was excellent showing me the bikes & making sure I got the right Trek for me. Very kind & professional too. Thank you for making my experience perfect!