Customer Testimonials
Prompt, knowledgeable friendly service……
Service was prompt and friendly.
Great service!
The service/repair crew did a great job overhauling my mtn bike! Turnaround time was fast too!
Fair price good quality
Good selection, friendly staff. Hart was informative and there when I had questions.
Love the new store! Staff, like all the other locations is professional, knowledgeable and truly interested in making our time on the bike an enjoyable and safe one
your service was very fast, and your personnel called and very quickly to shipping concerns
The technicians are absolutely the best! They did a GREAT job on my 1987 Schwinn Super Sport. For service, no place can hold a candle to Bike Mart!
The products were quality, but the service was STELLAR! I felt very taken care of. Thanks!
Brian was amazing! I will drive 3 hours every time I need something for biking. I already told 3 friends this is the only place to go! Personal cell phone for question!! Im aa loyal customer!!
The employee walked me through everything and waas extremely helpful. When upselling me he wasn't pushy and honestly offered things i needed and it felt like he was helping me get started with biking.
Super helpful staff
I said it before and will say it again about Bike Mart. Customer service is so important and Bike Mart is about customer service. Went to Bike Mart in Prosper/Frisco on Saturday as it was about time to but a new road bike. I know David W for some years from the other store and he took great care of me and my wife. David and Brian spent about 2 hours with us and were so patient. Yesterday I picked up my bike and David found and extra small Liv bike for my wife.
It is great to see Bike Mart expanding and doing all the right things.
All your employees are friendly and knowledgeable. A great staff.
Woody has a great team and a superb work ethic.
David W is an amazing person and he passes his personality and expertise to his people. Your service guys are great are caring and friendly as well.
I can't say enough about my latest experience. I am not the kind of person that puts up social media comments with my name attached but being anonymous is fine. I am a member of STCC and will pass my positive comments to all I see and speak with.
My wife is looking forward to her new bike as well, as long as the fit is good.
Thank you Woody and David W for a great experience.
Sincerely, Name removed
Awesome service, finished our brake pad service in under an hour!
It was as other customers stated on their reviews before I visited the mart. Awesome guys doing good job. 100% customer's satisfaction! Keep in up?
BEN ELTING!!! What an amazing person!!! It felt like visiting my old home town little bike shop and fixed my sons bike in five minutes. We had a few questions, and he answered them all with absolute expertise! This guy knows bikes!
He showed us some bike locks that we were looking for and a mirror my son had been wanting for a long time and it was perfect!
I was so impressed. I asked him about some bikes for myself, and instead of hitting me off the same sales person he questions perfectly, and pointed me to the the bike I’ll be getting in the future. I came home and researched the bike and it was absolutely every single thing he said the perfect bike for me.! Thank you Ben! You just made a lifelong customer out of me and I’ll be the most influential evangelist that Bike Mart has ever seen! What an amazing experience!!!! Thank you!
Great service
The best bike shop in the DFW area. They support their customers, teams and provide great service and sales.
Tom was extremely helpful.
He listened to me as to the type of biking I desired according, to my purpose for riding, and proceeded to “fit” a bike to Me!
I did “fittings” and sat on different styles and did practice rides in the back area outside.
I bought a Townie and I love it! 🚲
It’s perfect for neighborhood riding or “rack & go”
Excursions!
Went ro repair shop. Both Kyle and Ben got to me quickly, gave me an initial bid, and returned the bikes when they said they would. The final cost was actually less than the initial estimate. Well done
Great experience buying my son's first bike and buying various shoes and accessories for my bike. Alver is always fun to work with and the service dept (Kyle and Barry) have been very good, too.
Easy from start to finish, wasn’t pressured into an upsell on service but felt like I got great info and a good price i what I needed to get done. Thanks
Trustworthy & knowledgable staff to help you find the right bike for you!
Have always loved the Bike Mart but Brian on this visit went above and beyond helping me with new cleats and on the last visit Hart did a great job welcoming us to the store. Glad to have a BM around the corner!
Location, product selection, and staff.
Excellent customer service, fast repairs!!
Good specialty store
Ben was very helpful in assisting me with a unique situation for a tricycle for a special-needs teen. I appreciate the help and focus.
Love the new location. First experience with service excellent.