Customer Testimonials
Victoria was great. Very helpful and knowledgeable.
Great customer service
very professional and friendly
Friendly and informative, the exact size of the tube needed was not available but alternates were recommended assuring with confidence that they would work and they did
Bike Mart Prosper repaired my bike after a crash. They were honest about what repairs were needed, instead of driving up the cost with unnecessary repairs. The work was done faster than expected getting me back on the road quick.
Great service, very professional, fast and fare price. Thanks..!!
What a beautiful new store and wonderful staff!
Prompt
Good variety
Great employees and a good selection of merchandise.
The detailing inside my car was amazing!!! It was spotless. Thank You
Convenience
There is a great selection of high quality products that fit many budgets. We appreciated the support we received from Victoria on picking out the perfect bike and accessories, and it was a joy working with others in the shop to get everything installed and adjusted. We are very happy!
Great service from the service dept
Well for starters y’all had parts that pretty much nowhere else except Amazon had which is fantastic because I didn’t have to wait to get it I just drove across 380 an picked it up from y’all!
Very friendly staff, clean store, good selection, good repair service
Everyone is so friendly, always helps with my bike and gets the work done quickly!
Extremely friendly employees and fast bike assembly
BIKES, ACCESSORIES, HELMETS, STAFF SERVICE
My first time visiting BM was a good experience. Todd & Alver were great, giving me an informative overview of the variety of bikes for sale and the many services available to maintain their performance. Now thinking about upgrading my old diamond back. Thanks guys!
To start things off I walked in to the new location in little elm with a question that was silly, but feather interesting. I had just gotten a new bmx bike that the tires said they had a specific weight limit. They employees seemed confused at first as well but helped me out while they were solving the problem! I ended up getting some new tires some ODI ends aswell as fixing my handle bars and having said tires installed. 10/10 quick and effortless service big shoutout to the bike mart team!!
Service has been really well. Overall good experience with no complaints.
Fast friendly knowledgeable staff.
Very friendly and knowledgeable staff. They all went the extra mile to help me set my Grandchildren up properly for biking. I highly recommend them for all your biking needs.
customer service is excellent
I was about to hit a local trail and right before dropping in, my chain broke. I drove over to the Prosper location and they fixed me up in less than 10 minutes. It’s nice having a bike shop so close and who do solid work. Thanks RBM!!!
Good customer service and good quality of bikes.
Client Service is very helpful
My Bike was returned to me a lot quicker than expected and you can tell it was a quality fix
Y’all’s computers were having problems, but your awesome staff saved your reputation.
Did the morning ride with Victoria, she was awesome!
Afterwards, went in the store, the techs lubed my chain, it was making squeaks, then I spent almost 200$ in retail. Your weekend morning rides are making y’all money, just FYI.