Customer Testimonials
Excellent Service
My shopping experience at your Prosper location was a great one. Victoria was extremely helpful in selecting my new gravel bike and was very thorough in ensuring all my questions and needs were addressed. Also had the pleasure of working with David during my bike fitting and adjustment to the bike. He was very knowledgeable and was able to provide a lot of suggestions on the bike adjustment. I plan to join one of his group lead gravel rides soon. Thank you Bike Mart for the great experience.
Great customer service. Clean and organized store. Knowledgeable staff.
Thanks
I bought a mobile phone holder and the sale agent helped me install it into my bike as well.
The service was outstanding.
Thank you !
Adore this team! Victoria, David, Andy, and several others went above and beyond to answer an obscene number of questions and ensure we were well taken care of. My husband and I received a warm welcome and were made to feel comfortable while trying to find the right bikes for us. The Bike Mart team listened and guided us toward exactly what we needed and nothing more. We’re looking forward to returning and making more purchases in the future!
Friendly staff and very helpful
Cordial, straight answers, and quality service.
Name removed
They carry most of the high end products I need. Friendly staff very helpful and not pushy.
Professional, knowledgeable, friendly and helpful staff.
Great service, good prices, excellent quality, very helpful
Great service and perfect solution to my concerns.
Brian was very knowledgeable on all the products and super helpful.
David took the time to personally help with a shoe selection for my sister and listened to her feedback in regards to comfort and fit. The inventory matched what we needed size wise for a new pair of Shimano road shoes and at the end of the day, we are both extremely pleased with the service and product selection this store had to offer.
Everyone is always super nice and helpful
Very friendly & helpful staff. Store was clean, well organized & lots of merchandise!
Awesome
Service was quick and efficient. I recently took my bike in for a tune up and a noise diagnostic.. The staff was friendly and attentive and willing to spend time talking to me about my concerns. They diagnosed the noise problem during the tune-up procedure and did not charge me the noise diagnostic fee. They recommended the basic tune-up and did not try to up sell me on anything I didn't need. I would definitely recommend Bike Mart for service and repair.
Easy going/non-intrusive team who are looking to accommodate your needs and out you in the best bike possible.
We purchased an e-bike and e-trike. Victoria was extremely helpful in understanding what we were looking for and ensured we got the right bikes to suit our needs.
Friendly, knowledgeable staff!!
No hassle.
Very good customer service
Ben was terrific, and very helpful. I would always want someone like him to help with any service needs I may have. Great customer service, friendly, and responsive.
Fast and friendly
Friendly, knowledgeable, fast, helpful
Great service, really cool young guy with the long hair and mustache. I’m happy every time I see him because he has a great attitude and is very informative
Awesome!
The facility is amazing, the staff is knowledgeable and helpful; fully attentive to customer's feedback and maximizing experience.