Customer Testimonials
Quick and affordable
I had a great experience at the Bike Mart. I had been there twice, one to purchase a bike for myself and then for my son. I was helped by David the first time and then by Victoria the next time. They provided me with excellent service. Victoria spent a lot of time with my son to help him find the right bike.
Excellent service
Friendly and fast service
Tom and Ben were extremely helpful. Both were very informative and had excellent customer service!
Your staff is amazing. Will only buy bike products from Bike Mart!
Excellent service
David Woolcock is the best product that you have in store.
David took my phone call and ended the process at the door 2 weeks later because I had to travel so far to the store and needed special orders for my son's tires. David made it possible to get in and get the repairs done on the same day and on a weekend before the holiday.
He also got his team to inform me of the brakes and the cost. Done is how he got it completed.
Great customer service. Professional and friendly. Fairly priced.
I loved the inventory and the prices.
I love that I was able to ride bikes and was given a brief education about the product.
Great advise for novice cyclists and helped choose a bike that fits our need!!!
Customer friendly
Tom was helpful with changing my pedals. And Victoria was great with so much information and showing me the to use different clipless pedals and connecting with the women’s bike club!!
Great customer service
New customer…love the look of the shop and the customer service is fantastic.
Knowledgeable people, great service
Location and very helpful employees.
This was my first time at this store location. Knowledgeable service center. Convenient location. Quick turnaround. At the other location got to wait at least a week...was able to ride that day at this store...super efficient. Keep up the great work!!
Excellent, competent and cordial assistance in buying my first performance bike. The entire crew at Bike Mart Prosper was invested in make sure I purchase the right bike for my needs. The staff was not pushy but rather consultative, particularly David and Brian.
Thank you Bike Mart Team.
Everything was informative, quick and easy. We came in for a bike for my daughter and were able to quickly get service, a test ride and then able to check out. It was painless and great.
Great experience! Wonderful team, beautiful store!
Everyone was so knowledgeable and helpful. We will definitely be back!
Good customer service & knowledgeable staff
Your service was exceptional. When I first brought my bike in for service the service tech explained what was going to be done. Then he also explained if there was anything else once they got a good look at the bike he would call with a prognosis. When I picked up my bike the tech on duty was extremely helpful and informative on the service completed. Always enjoy coming into the shop. Everyone is pleasant and helpful.
Thank you
Ben was very helpful and courteous! Will definitely be back!
Your service department is awesome! Great customer service, always pleasant with a smile and a quick turnaround time with notifications that my repair is ready! Keep up the great work.
Victoria was so helpful. I’m so glad I stopped in. I couldn’t be happier.
Your products are very good and your services were done completely in a reasonable time frame.
Customer service at the repair shop is outstanding