Customer Testimonials
greatest customer service!!!
I was there to get a repair, and as soon as I entered the store in Frisco, the staff was incredibly friendly. My repair was handled with lightning speed. The service agent, Ben Elting, was exceptionally personable and fixed the issue with my bike within minutes. I was thoroughly impressed. I will definitely rely on their services again in the future.
Tom was great, very informative and helpful. I’ve stepped into the “next level” in bicycles and am really enjoying the quality of the Giant Momentum Vida. I like that you offer some reassurance of service and maintenance for a year.
The tech was awesome. Client focused! Shared comprehensive service options. 4 year old bike came back brand new.
I had my bike in for repairs after a minor crash. Alver was very helpful with recommending the best option to not only make the repairs but get the bike tuned up and some other issues resolved. The work was done quickly and the bike looks great.
Nice friendly staff with almost everything I need for my cycling needs.
Electric bikes. Service went beyond our expectations. David knows the product. We noticed his empathy, his sincerity, and his fund of knowledge. We found him a standout. He gave us time as we made our decision. We found him a great leader.
Super nice and helpful!
David was top notch help and so knowledgeable! I have everything I need to get my family biking together!
Great, great technicians! Alvir and Ben have given me excellent service doing overhauls, replacing my gears with entirely new stuff, and given me great advice, among other things.
I have complete confidence in the service at Bike Mart!
Great overall selection of products and amazing customer service.
Helpful to find pedals I needed and service put them on for free.
Tom was very helpful and patient during our visit to the Frisco - Hollyhuck store.
Everyone was so kind to our grand daughter and she is happy with her new bike!
Friendly and great service!
Fast turn around time.
Great customer service
Everything is great, never had any problems
We have been there alot recently due to many kids and a few bikes. Ben has always been very helpful and nice.
They stopped what they were doing to help me with my bike-they were very courteous and explained everything-the price charged was very fair!
Victoria and Ben were great to work with.
The service staff was very helpful, knowledgeable and quick. Great experience and will be back soon!!!
Personal recommendations
Very friendly and helpful staff.
Great customer service. People I would hang out with even if I wasn’t going to the store.
The bike maintenance section did an awesome job tuning my Trek FX 5 sport bike.
Fantastic service from David on my bike fit.
Always listen to your concerns and try to resolve them.
Friendly helpful professional prompt expert service!
Friendly and expert staff