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Customer Testimonials
They did a good job fixing warranty issues and periodically kept me informed on the status.
Our salesman took the time to go over what we wanted in a Rv and then was able to show us several choices which made it a pleasant experience for buying our new motor home.
We went of course just to look, and the salesman showed us three of his favorites, which was great because out of those three we picked one we really loved the alliance Delta 274RKW and then the finance director was very personable and professional and knowledgeable, and all the staff was very gracious and smiling Natalie during The time we were there during pick up delivery department Maria was amazing helper bees. Janet was also amazing. We’re very well pleased all the way around they did a great job explaining everything. We’re very happy thank you general RV
Friendly and knowledgeable, willing to help with all requests and questions.
Tonia deserves a raise, she is a very nice person who not only enjoys her job but is very good at it. She is a ray of sunshine in regards to customer service in world where customer service is almost non existent.
Great job Tonia, very professional, we appreciate it and we will be back, thank you!!
Very nice people, very knowledgeable and knowledgeable at their jobs. Keep up the great job.
Everything
They inspected the roof and checked the rv over to make sure it was safe and operable. They did most of the repairs that I asked for.
Wonderful staff! They listened to what I was looking for in an rv, gave me options to choose from, knowledgeable, and courteous. Best experience 😊
They cared about me and provided great service
I communicated via text with my sales person for a few days which was amazing in determining what I was looking for and my budget. Trisha was very receptive and engaged.
I had a problem. The mechanics were able to determine it was an alternator’s gone bad. Sad that RV is only 2 years old, but at least problem found and $2000 later I will be back on the road.
They did a great job replacing the roof on my fifth wheel
Courtesy, sharpness, quality of work
They were non pressuring, friendly, patient, and got us exactly what we wanted!
Everything!
Our experience of purchasing a RV was positive. Everyone was knowledgeable about their job, very polite, and friendly.
Before we took possession of the RV, I had questions. I was able to meassage my question and given a quick response. Someone from every department gave me their business card and cell phone number.
We took possession of the RV a few days ago and can’t wait to use it.
I’m very happy with Drake. He’s in service and he really helped me with my RV at the Wixom.
Alan takes great care of me on service
I like dealing with Taylor in service very professional and keeps me informed
Service was faster then expected and the camper was ready for us when we arrived
The salesman was patient with us and applied absolutely no pressure. He showed us quite a few units until we found one that we loved and filled all our needs.
Sales manager worked with us on price and we feel he actually treated us fairly.
The gentleman that handled our closure and registration process was amazing. He was informative and answered all our questions.
Deron wss just great with taking care of my camper and allot our needs .
The moment we walked in the door we were greeted and helped immediately. The knowledgeable sales staff made our decision to purchase a new RV a simple one!
They went above and beyond my expectations. I broke down a little ways from them and Thomas (service mgr) greeted me as soon as I walked in and had Jason write me up and was amazing (good luck on your hip replacement) immediately got my trailer in an inspection bay and had the situation diagnosed and immediate too. The whole axle assembly had to be replaced and it built and they picked it up from the manufacturer 45 minutes each way. I was back on the road the next day and was able to keep to my trip schedule. I really can’t begin to thank you enough for the great service.
Nicholas Williams is an excellent service person. Should be a Service Management !!
But securing the large residential refrigerator has not been fixed or redesigned to work. It is a Grand Design problem and General RV needs to inform and report the Bad design of these 12 volt residential refrigerator.
The repairs were on time!
My Service person
Good communication
Knowledgeable staff and friendly. Not pushy to sell even the business manager. Thorough walkthrough at purchase. All questions answered. It was a very good experience.