Customer Testimonials

Sales were not pushy. Financing and paperwork stuff all went smoothly. Very happy with our experience buying a new class A rv.

Prompt reception with the camper upon arrival and a quick turnaround time.

The assignment of specific people for each step of the process. Tom Bennett and Ken Fletcher were particularly helpfull.

I like the fact that , the sales team and technicians were highly skilled and informative.

Everyone we work with, from the RVshow all the way down to pick up, demonstration, finance, and repair and sales were just wonderful!! Even the girls at the counter who answered our questions were fantastic!! They all worked hard hard to make this such an easy process!!

Very helpful

Pulled in with no appointment requesting an oil change. Got an appointment for the next morning. They also allowed us to plug in overnight. Friendly staff, knowledgeable, great communication.

Everyone was very nice and accommodating. Very informative and kept us in the loop.

Richard in service is one of the best I will always go thru him for my service work

On this visit they got me in fairly quickly and fixed my issues efficiently

I’ll start by saying I’ve had previous bad experiences at General RV both in Brownstown and Novi stores , but this last experience was good , Chad Fuss was very professional and most important he kept me updated and informed throughout this whole last experience, I did not expect you to have my camper as long as you did , but not a big deal since it is winter time and I had no trips planned , one of the recalls was for the rear spring shackles , I have inspected the warranty recall procedure that was done ? Not so sure about that ? The factory fix the little angle brackets installed do not look like they had that much more strength or support ? I guess we will see how they hold up , I manage a large collision shop and I’m very familiar with structural, frame and mechanical repairs , But Chad Fuss gets a 10 / A t

Danny Browder does a great job as my service advisor.

Shannon Bell was terrific. I was a walk in with no appointment and she worked me in on multiple days.

Friendly and courteous service

Erica is an asset to your company. She was right there for the whole time, so kind, caring, and informative

I was hesitant to give you a 10 but that was only based on my last visit. The delivery of my 2026 coachman was very good. I was updated throughout the day of the progress on delivery issues. Everyone I worked with made me feel like they cared.

My experience with my 2022 Thor was terrible , the motorhome had several issues and you had it longer than I did first year of ownership.

You have really improved hope it continues!

Friendly and respectful

Gage is the reason

My service advisor was excellent and very courteous in helping me with my problem with my Rv.

It was quick and easy. everything was in order

All the people we worked with in getting our new travel trailer were very helpful.

How well organized the departments were.

The people

Amanda Alamo was a pleasure to work with. She addressed all our concerns and got us taken care of as quickly as possible. Overall, she was a pleasure to work with.

Hudson did a great job showing the rv

We pulled in from out of state and stayed in the parking area for a couple of days with electric hookup while searching for our new RV, after receiving our new one we parked it next to our old RV and switched all of our belongings into the new one. The staff treated us amazingly as they helped us transition into our new RV.
This is our second RV from General RV and are well pleased, we will be going back for our next one.

Comunication is key with me. Mark Mello was a pleasure to work with. I appreciated your vehicle intake process
Over a good experince that will keep me coming back

Every one was super nice and knowledgeable in there specific areas and no pressure on some add ons I could choose from.

Very professional staff. Kevin was extremely patient and helpful with my orientation!! He really explained things thoroughly, which i needed as a first time buyer.

No pressure, felt like a premium buying experience