Customer Testimonials

Tracy was very good at keeping us in the loop with weekly communication. Very easy to work with your team.

Fast and went right to the item I needed I was in and out in 15 min.

Thanks. FLOYD Mc

Devon and Bill went above and beyond to assist with our purchase and delivery.

My wife and I enjoyed the experience entirely from the moment we walked into the moment we signed paperwork. Everyone there was extremely helpful Tom, Dillon, Jamie, Ken, Cami, and forgive me if I am missing a name. We walked in. They showed us what we wanted to see went over numbers. Everything was an extremely smooth process, and if I had to do it all over again, I wouldn’t mind as long as I was doing it with this crew. Really really really great job. Thank you to all that helped my wife and I through this process and allow us to start our journey of travel travels.

Dan was great and the guys at your service desk were super helpful

They worked with us to get us into the camper of our dreams.

Had a Great experience, at General RV. No pressure, highly informative, and a very smart & efficient service department. Thanks guys

I came in without an appointment because the water would not work in my camper. They quickly discovered there were a few loose fittings had it fixed, and I was out of there in less than an hour. Extremely extremely impressed with everyone’s attitude and ability to fix things so promptly, especially my Service rep. I believe his name is Trevor went above and beyond to help me quickly.

They’re the best at Birchrun. Make sure you get taken care of.

They were very professional and persistent in researching my awning issue and resolved it in one day as I was traveling through the area.

Our sales rep was phenomenal!Our rep was very helpful in service.

the detail customers service I always receive when I bring my coach in for service. Adam the service manager is the best to work with always keeps me informed on my unit status.

Brenda in the service department was a pleasure to work with from start to finish. Very knowledgeable and experienced. She kept in contact with me throughout the process. Very good communication. A+

Grand Design and the body shop is a different story for another time !!

Very clean facility, professional and attentive staff

There was no pressure to buy

very helpful and friendly staff

Everyone was very helpful.

Service advisor, Trevor Tyler is very knowledgeable and easy to work with, I always contact him when scheduling repairs and maintenance

Service was very quick.

I liked that everybody was very friendly and very eager to help and anybody that works for General RV is going to give a hand to a situation my experience with General RV was very good and I definitely will pass it along to all my friends and colleagues thanks for such a great experience

The receptionist was very nice. I did not wait long for the service advisor.

After a 2-1/2 hour trip from NC, it was so wonderful to be greeted by our salesman, Garrett. We were almost immediately driven out to the trailer we were interested in purchasing.

Made appointment came in RV was repaired and out the door.

Awesome customer service. Tracey was exceptional in the way she took care of us.

Excellent sales staff, large inventory, excellent financing staff and a very nice and clean facility. The walkthrough when I took delivery was thorough, informative, answered all my questions and concerns, and helped me set the gain properly on my trucks’ built-in electric brake controller. They also have a well stocked parts and accessories department. Overall, an excellent experience and when it’s time for an upgrade, a repeat customer!

Drop off and pick up easy. Staff great

We had a great experience working with the entire team. They were extremely knowledgeable about the different manufacturers and units, and did an excellent job explaining the features that were most important to us.

One thing that really stood out was the thorough walk-through of the unit prior to delivery. They took the time to carefully go over every feature, ensuring we were comfortable and fully understood how everything worked. The unit itself was exceptionally clean—inside and out—which is not something we’ve consistently seen from other dealers on units we’ve purchased in the past.

Everyone we interacted with was friendly, professional, and highly informative.

Easy

Staff was friendly and knowledgeable. Great overall experience

They worked with me to try and get Grand Design to approve full repair of the roof Membrane but GrandDesign did not feel the bubble ridge was concerning

I appreciated everything General RV of West Chester did and tried to do