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Customer Testimonials
The ease of use: pull up, check in, sit down, wait, drive off. We ran in to some potential issues with the red tape surrounding the warranty but the team helped get it resolved with positive results. The staff was courteous and professional and the waiting room was clean, well stocked with snacks, and comfortable. This was my first experience bringing our RV in and I’m relieved to know that if it will be like this for future visits I’m confident that they’ll do what they can to ensure we’re taken care of in the shortest time possible. We’re really glad that we chose General RV for our first RV purchase ever and to know that the quality of service continues into the life of our RV.
Everyone we dealt with was knowledgeable and friendly process was very smooth and easy
Super friendly super helpful
We were treated with respect from start to finish. Samantha did a great job with our walk through of the trailer. She was very knowledgeable and wanted to ensure everything was correct. We have bought multiple rv’s and this experience was the best.
Jeff Van Duyn in services was very helpful as far as making sure the job was done in a timely manner. He also demonstrated efficiency as far as getting the right parts ordered & making sure it was covered under our extended warranty.
We will continue to use General RV in Wayland.
Thank you,
Andy & Jennifer Kolp
It was a great experience. Everyone did what they said they would do. I was treated with respect and like I was someone special. I wish you all were closer to me, like Kentucky or Southern Indiana. Your service and sales team is top notch.
Got answer from shop foreman who came out to address my questions.
Sales associate Ivan, and service Kayla are great. Service time far too long (almost 3m), but they are pleasant, personable, and overall provide the personal touch that conveys a caring attitude.
Although far away from home I felt that the people at this place valued my business and wanted us to return in the future.
Megan was very thorough and listened to all my concerns. She worked hard to get my warranty items addressed.
Great communication through the whole service process. Sean was wonderful to work with. Very professional and friendly. The facility amenities are great. Will definitely use General RV in South Weber for all my RV needs.
Courtesy and efficient service
Found what I wanted quick. Sales was good finance team got me where I wanted to be and got me a not my new RV add a good time
Well organized delivery day!!
The salesman was wonderful. The communication was awesome. The finance manager was very nice and knowledgeable. Everyone was easy to work with. We like the walk-through of the RV. Of course, I enjoyed the popcorn.😄
The service staff at General RV worked hard to understand my needs and meet them. They exceeded my expectations and I will be back.
The people at General are friendly, competent and they make you feel like your problem is a top priority.
Overall great experience from start to finish with everyone involved! Drove our Transcend One 151BH from Chicago to Padre Island, TX the same week of purchase with no issues.
The service is excellent, the staff is qualified and committed to customer satisfaction. I appreciate their dedication and guidance in helping me purchase a new RV.
Very professional and thorough.
All individuals we dealt with were knowledgeable and friendly. Mike Smith was a very easy to deal with salesman and Mike B did a very thorough job with the financing.
Erica Ellison is a great service advisor. I have been lucky to get her every time I've come in for service in Tampa. Her communication is good. She was very thorough addressing any concerns with my RV, and even resolved some of the issues herself that ended up being me not understanding how some equipment worked. She went above and beyond to get me back on the road the last time I was there. She deserves a raise! Really!
Wonderful
My service advisor Amanda Alamo does a great job. She listens to my problems and get them solved. She’s the best.
No pressure to buy the man at the parts counter was knowledgeable and very helpful.
Very friendly and helpful , Selena was very knowledgable and my salesman Ryan was great as well . Rob the finance man was on top of it as well , overall very good experience
Good communication and updates on delivery of our new 2026 camper. All the people there are very customer service orientated and professional.
THEY EXPLAINED EVERYTHING FROM THE PAPERWOORK TO THE DETAILS OF THE CAMPER
The staff was very friendly and professional.
Exceptionally friendly staff, even ones that were not involved with my purchase ,and during walk thru found several items promised to be fixed undone and corrected and also fixed several items not promised during the sale. They made sure my 2017 FR3 had everything working before I left the dealership
Thanks to Alicia, Matt, and Tommy, I think its Erin. But if wrong I apologize.