Customer Testimonials
Great service!! Guys very professional and nice.
They sell the best bikes, color, sizes etc. if they dont have it, they'll order it for you. My order arrived within 3days. Nick is very helpful, his willingness to help and answer all my questions makes me more comfortable knowing about bikes. Shaun as well is very friendly and good on what he do. Thank you Trek SW!
I always have Trek service my bike. They are helpful, friendly and very professional. Chris just performed a tuneup on my bike and it’s the best my bike has ridden since I purchased it.
Service was quick and easily understanding
Quality products, exceptional friendly services!
Thanks for your prompt attention to my service requirements.
Friendly, knowledgeable staff. Fair prices. Quick service.
Kim was extremely helpful in my Burley Bark Ranger trailer purchase as well as configuring my Trek Allant 9S electric bicycle to tow the trailer. The shop also installed the required shaft. Cairo helped load the trailer. Thank you too all!!!!
Incredible customer service. Went well above my expectations!!!
Mark took time to mount two tubes in stubborn TLR tires after these wheels had been run as tubeless for two years. He demonstrated the option of using a spray bottle of polish to lubricate the installation. I wanted to install the tubes, as this will be stored at a vacation house and likely not ridden often. I bought the last bottle of polish that was in-stock. Jim P
Friendly helpful staff. Had the products I was shopping for. Great location with plenty of parking.
Thanks for fixing my bottom bracket and solving the mystery noise!
Very helpful.
Just keep up the good work.
Excellent,good quality and nice..
Great Customer service.
Chris helped me a lot, even when I returned my original purchase to change it with a different model. Great product.
You helped me buy and you set up a bike for me because I was flying in for a special event - you went above and gyons service!
They alway make a good effort to meet the needs of the customer without attempting to upsell.
The employees at my local store, Roseville CA, are knowledgable and eager to help with all questions and service needs. I never feel like I am inconveniencing them when I visit the store.
Amazing service!
Products are good, but it's the PEOPLE that make my experience exceptional! I purchased a new bike that fit my needs and never felt the typical "upsell" pressure! Their service department is top-notch! They address any issues promptly and cheerfully answer questions without hesitation.
Knowledgeable service staff
Customer service is so great. When I go to the Goleta location, I feel like I am surrounded by family. I love just walking around and being around the location and the staff.
The guy who helped me get fit for my new bike and explain how everything works was very thorough.
Great service at Trek! Any issue that I have taken my bikes there for has been handled professionally and completely. Great service and technical support!
Excellent customer service and knowledgeable staff. I was looking for an e-bike with specific features and Mike there was able to provide details to me. He was also very informative on how to use the electronics on the bike.
Thomas provided outstanding service on my bike. He was incredibly thorough and detailed, which I really appreciate, and took the time to answer all of my questions so I could make the most informed decisions. The fact that the work was completed the same day was especially impressive. I’ll definitely be returning here for any future bike service needs.
Every team member is incredibly professional and knowledgeable. Excellent customer service all around! Whether its for Sales, upgrades, or repairs, the team is top notch!
Great service whenever I come in. Staff is very helpful and always directs me to exactly what I need. I appreciate the quality bicycles and accessories Trek has to offer.
Usefulness for the high school team