Customer Testimonials
If you buy a high-end bike, they'll spend a lot of time with you getting it set up.
The crew at the Oakland Trek shop are incredibly friendly, generous, and knowledgeable.
They always provide great service and advice.
Great bike Great service 👍
Great value for the price paid.
Great quality design & service thus far.
First time getting service done under a warranty claim and tune up. Great communication and friendly service. Thank you!
Zack was patient and extremely knowledgeable, which made shopping for our son’s birthday bike easy. We appreciated him taking the time both on the phone and in person to ensure our questions were answered and that we felt comfortable with our purchase. Thank you Zack!
Very nice bike. Helpful sales people, and helpful service technician. I have had my bike 6 months and they checked the whole thing bike over, did a firmware update, and made other adjustments for free. I didn't expect that! They suggested to bring my bike in after a year for the free 1 year service checkup.
Great lifetime warranty on the frame, too.
Their services are very attentive and professional, and their products are top quality!
Service is always top level.
Turn around time is good
Prices are fitting to the quality of the work, product and service provided
Stellar customer service!
Prompt, friendly and complete service.
Fantastic customer service. Took the time to answer all of my questions to help me find the right fit.
Quick great service, a rare thing these days.
Great quality
Quality products and great service!
There services are fantastic, Grant and his staff are amazing and always willing to help and find the best solutions for you.
Fair price, frienly service and in time.
The staff is outstanding! They help find what's right for you ! I'm gonna purchase a another bike for my son ! Thank all of you!
Gino
Work performed was EXCELLENT! Very well done. Service behind counter was also good. Prices were fair. Will return for future work.
Only curious thing is a high amount of phone spam from unrelated parties that started once I gave my phone number out for the service. Hope you aren't selling it to others.
Great product and service!
Excellent service both in repair and in sales.. thank you.
Very friendly staff and spot-on service.
Everyone at Trek Silverdale offers excellent service, friendly conversations and quick response to needs.
Great people who worked on my bike with haste and got it done same day
Nathan was extremely knowledgeable, friendly, and helpful. Had an amazing experience getting my bike built and choosing accessories, then adjusting the bike to fit me just right. Way more help than what I expected and I'm grateful for all the help.
Bicycle repair service was prompt, thorough, completed on time, and a bit lower than the estimate. An establishment can't do better than that.
The customer service was outstanding. Alfred was the best great selection. Great prices will definitely return to this shop for maintenance and upgrades. And I would highly recommend to anyone
Courteous friendly service and prompt response
Always great service at Trek Bikes El Dorado Hills from Tech Service and Sales team. I have been going there for years. Bought my Checkpoint SL7 in 2024 and they have kept in top condition for my gravel riding trips.