Customer Testimonials
The employees are extremely helpful, kind and seemingly happy. Trek is generally a great brand but they don't have everything I might want. When they don't they say so and sometimes make recommendations for other locations to match my quest.
Friendly service. Lots of exciting products and accessories Glad I had my online purchase shipped to the Gig Harbor store for final build.
The team is phenomenal. I trust them immensely and would have them work on anything for me.
Great service, knowledgeable staff
Amazing service and help
They have a friendly and knowledgeable staff. Their service department is excellent.
Thank you Team.
I have a first gen electric bike. The bike was having charging problems. Verne solved my problem on the first try. Service department is "top shelf". I will only go to them if I have any bike problems.
The staff was very friendly and helpful.
I appreciate a bike shop in my area. I shop there all the time. Great happy people always helpful and kind. I tell all my friends.
You all are awesome. My e-bike is from you, my wife got some work done on her breaks that only took minutes, and this recent one was for helping pack up and ship my daughter’s bike to college. I really appreciate the cheerful demeanor from everyone in the store and how easy it is to get suggestions and then things done.
Everything was great product service explanations etc
Friendly, competent staff. Quality products.
best customer service i've ever gotten!
Great personal service and my bike runs so smooth again!
Have had great luck with quality builds. Have a 6 year old and live the idea of the kids program. Will definately be back when it's time to upgrade the lil man's ride
Very professional and completed per commitment. Thank you!
Westlake Trek always is the top in customer service! There is no other bike shop like this one. Everyone is treated like a friend.
I love my new bike! This is my fourth Trek bike, and I couldn't be happier with the quality! I appreciated all that Nathan did to help custom-fit my bike to my body. He was very personable, knowledgeable, and friendly. I think any company would be fortunate to have him as a manager. Thank you!
All my dealings have been with Ton y the service manager at NE Sandy Trek. He was always helpful and took time to explain everything and answer questions. Thne wolrk was done well and qith short turn around time.
The products were modern and adorable. I could use them daily to benefit my life.
The best service I have ever received was because of Chelsea. I had previously had my bike in for its yearly maintenance in August (pre-Chelsea). I had some issues with my bike and decided to take it in to see if they could see what was happening. Chelsea did a complete look over and determined that my last maintenance didn't seem correct. I left in the shop for servicing. I picked up my bike, and it rides like new, no noises, easy shifting etc. etc. I am so happy.
By the way, my friend and riding partner had taken her bike in for servicing too, and she mentioned how Chelsea gave her bike a complete look over also. It wasn't the old way with the guys saying, ok leave it here and we will see. Then, just the other day, same friend had an issue with shifting, she took it in, and Chelsea was able to fix it quickly. WOW! Both of us are thrilled that there is someone at Trek North County that is awesome. Chelsea is the right person for the job and deserves a raise. We will continue to refer our bike riding friends to Trek North County because of Chelsea. Thanks for sending her to this store.
Sales and service are outstanding!
They were so kind. Listened to all of my concerns. They were quick to fix things i didnt even notice. Thank you
Nathan was a great guy with great service mind.
The team is very knowledgeable, friendly and thorough.
The staff at the Beaverton Trek is amazing! Over the last few months they helped me pick out a bike by explaining the differences over their different offerings. Then, the day after I bought new bike when a kid on a mountain bike jumped into traffic 2 miles into my first ride on my brand new bike they helped me figure out my next steps on fixing it/replacing it. They were very patient with me as this process took months of me fighting with insurance and going through physical therapy! Can't recommend them enough and I will be going back for my future inevitable bike upgrades!
Quick fixes & kindness
We bought a Trek Precaliber 12 for our grandson in Henderson, NV, and the entire experience was outstanding from start to finish. I called my local bike shop in Tuscaloosa, and Dillon took care of everything seamlessly. The Trek store in Henderson then reached out to my wife to handle payment, and pickup was scheduled with no hassle at all.
My daughter and son-in-law picked up the bike on Friday, and it was fully assembled and ready to go. Damien even picked out a helmet, and now he’s all set to ride on Christmas Day!
Big thanks to the Trek family for making this such an easy and joyful experience. Great service across the board!
Mike S.
Customer service is excellent and very knowledgeable. The trek bicycle location is very clean and organized. Joe and Andy are very professional and friendly , they make me feel as a family member 👍🏼🙌🏼
From beginning to end, we had a really great experience when we went to Trek Bicycle Pasadena! Sean was so helpful in explaining the various bikes that were a good fit for my son. We got to try the bikes and picked one that he liked, felt comfortable with and could use for a long time. We purchased accessories to go with the bike and left the store super happy! The only challenge now is getting our son away from the bike because all he wants to do is ride his new Trek bike! Thank you, Sean and Trek Bicycle Pasadena!