Customer Testimonials
It was my first time here. The service was warm and professional, with lots of helpful suggestions. Efficient, high quality, and very convenient. I’ll definitely come back next time.
You went above and beyond in taking care of my repair.
Friendly, fair, efficient
Great explanations and demonstrations from trouble shooting the bike issues. Love the service
Very helpful and informative employees!
Fast and friendly!
Knowledgeable, helpful & friendly staff. Items are usually available & in stock. Thank you
Very helpful and friendly staff
Friendly, quick and great space.
I was helped same day with a few items and walked out very happy and bike was ready to go. Nice friendly service and they knew what to do!
Go here and you will be taken care of!
Everyone at Trek is professional and deliver advice is an unassuming or top-down manner. Ben, Mario, Lane and the rest of the team are AWESOME.
TREK IS MY BIKE SHOP and I tell as many people as I can!
Denise was our sales representative and helped me with choosing a right bike. He was patient and knowledgeable.
Amazing store. Has everything you need if you live trek bikes. Excellent and knowledgeable staff like Larry and Allen. Great and awesome manager/Dan.
Very good
Helpful advice and information
Trek Bicycle Palm Springs still feels like the small hometown bicycle shop it was 20 years ago. Everyone is professional yet easy-going. There is no "hard-sell" going on. I told them I was going to take my time choosing a bike and I was encouraged to take all the time I needed. When it came time to add on the gear I wanted, Zach was thoughtful about making suggestions, keeping in mind that I only want to ride for fun and light fitness - I'm not a serious biker.
I love it there! I will probably pop in just to say hello even if I don't have any questions about my bike. It's just that sort of place. Such a great asset to Palm Springs!
Great service. Reasonable prices for replacement parts and labor.
Friendly and knowledgeable staff, with a good selection of parts and products
Friendly and knowledgeable staff. Quality products.
They had what we needed, and were available for help
I believe them to be of a better quality. Customer service at this location was good. Guy was very friendly.
Great full service shop. I was having trouble finding an LBS to rebuild a back wheel of an e-bike with a hub motor, so I called Trek Beverly Hills. Patrick was able to source a rim and spokes, and have a custom wheel built. They always sort out my bicycle issues, and also sold me a Checkpoint too.
Friendly, helpful staff.
Fast and excellent service, very happy with the work done on my speed concept
We brought our beach cruisers in your guys took great care of us. Jim even helped us load the bikes in the truck, which was surprisingly complicated due to the nature of the truck bed cover. He stuck with it and we really appreciate the above and beyond service.
Honest and friendly
They provided excellent customer service. Bob was kind and professional, and he advised me on the correct type of bicycle to choose.
Amazing staff, very grateful for the shop guys and their knowledge!
Mike was the best sales person we could ask for! 10/10!
My bike was in for warranty service. It took a bit to get the paperwork settled, but after that service was speedy quick and my bike is back in time for this weekend's race.