Customer Testimonials
Staff is knowledgeable, friendly and super attentive. A++
Its all good
Lovely team with thorough service! As a store, you hold way too much stock, the space is too big. You're not going to be a neighborhood bike shop stocking exclusively Trek, so either cater to a performance racing market, or go super beginner with only step-thrus
great service and friendly staff
Great service!
Customer service excellent
10 out of 10 customer service
Very helpful staff. Quick diagnosis of issue, which was repaired quickly and at a reasonable cost. Definitely recommend them!
Trek Hollywood provides great service and takes personal interest in its customers.
You did what I requested and had an opening the day I came.
Bikes in the store I could try for size. Availability of previous years models at reduced price. This is helpful for the casual , less serious rider. Mike was a great sales associate. He is knowledgeable and willing to work with various needs.
Outstanding service and followup help. Friendly, knowledgeable people.
Geoff and the staff are above and beyond helpful! They put you on the correct bike and do ANYTHING to make it right even after the sale! Sales and service to keep us returning to this store from across the state.
Staff were freindly, attentive and professional
Service department checked everything over, replaced what was needed, and gave me back a clean bike, with some recommendations for better use and care going forward.
Best Bikes and great customer service!
Great team and it’s been great working with Marcus!
The service staff is great.
I don't find the product selection to meet my needs frequently although the bar tap is nice.
Great service from beginning to the end!
I got a lot of excellent help for getting a range-extender fro my E-bike from both Matt and Colin. They both went above and beyond to help me figure out an excellent solution with my existing bike and frame while preserving the location I need for my bike lock and water bottle.
So friendly and efficient. Thank you!!
Fast, efficient and knowledgeable staff
Knowledgeable, friendly staff eager to provide the best service they can.
Staff was extremely helpful and polite when helping us out. Ebike and road bike we rented were excellent quality. Had a great time on the bike route they recommended
I'm grateful that I'm able to have a local store that sells are repairs bikes and is staffed by knowledgeable and friendly people--at least one of whom I have known for decades.
Quality products sold and serviced by a knowledgeable, friendly customer-focused staff.
I love the support I get from my local store
Everything! Very quick and reasonable prices for service work. Actually cheaper than other local bike stores.
The Trek shop has everything I need for my mountain biking recreation interests. The staff are very knowledgeable and friendly and the services provided are 10/10! Best bike shop I’ve been to in Boise.
You guys have been amazing both times I've needed your assistance. Thanks so much