Customer Testimonials
Everyone was friendly and helpful!
Bike repair: expert advice, speedy and efficient service
Guys got right on fixing my bike and did great job .
Nice staff and very informative with lots of knowledge of the Trek products suited for my bikes.
Trek is a great bicycle brand as we all know. Phil at customer service made the experience of buying a bike a pleasant one. Super caring and knowledgeable. Also his follow up is great. Buy your cycling products at Trek Santa Rosa and you’ll be well taken care of.
Services - were straightforward about what my bike needed. Suggested replacing the needed 'part' with a slightly different type and explained why. Didn't try to upsell me on something I didn't need. Replacement/repair was done quickly, while I waited.
The selection of bikes is enormous, customer service on some employees could have been nicer but Omar had great customer service and knowledge on the bikes accessories in question. I had initially a minor cosmetic issue that was cleaned up quite quickly. He gave a discount when it was not necessary. I was fine with the performance of my helmet I had previously purchased a week prior except it had multiple strands of a females hair inside the interior. Although I was a little nervous about the cleanliness of it, I cleaned it and it was fine as is, couple days later he asked how it was and discussed the experience whether it was good or not. Overall, satisfied with the helmet nonetheless. I used to go to the newhall one to get my townie. Overall I recommend this TREK and as such I can repair my bikes when they fail to function.
I just bought my first e-bike!! Wes was so wonderful and helpful when my dad and I were going through the process. He was super patient and answered all of our questions! When the bike arrived damaged he was also super helpful with finding a solution for us. 10/10 would definitely buy a bike here again!!
Very courteous and professional staff.
Friendly and knowledgeable service
I was very much appreciative of the magnificent customer service that I received from "Oliver"
I was intending on buying a bicycle from another bicycle reseller, but decided to purchase from Kearney mesa Trek because of the great service I received from Oliver.
Very much appreciated !
Great service great bikes!
Attention to detail with customers.
Always friendly staff. Quick service.
Customer service was great. Appreciate the support and guidance from Rafael and Steve in Corte Madera.
Bike is great and the guys there are a great help
Very helpful, always.
Big thanks to Jim and crew. The parts I need were on hand and installed the same day. Very knowledgeable employees and walked me all options available .
Trevor’s personal attention was awesome!
Excellent quality bikes and outstanding customer service! Professional and friendly!
Sales person helped me find what I was looking for and was focus on me.
Great customer care and service.
The staff is friendly, enthusiastic, and actually seems to enjoy helping customers. I drive from the Valley over the hill for this store, even though there's another closer by me.
Friendly and competent staff
Friendly, knowledgeable staff, great service, and extremely fast repair!
Extremely professional service from Luke.
The product speaks for itself but the Staff at the Folsom location are top tier. Des and the team are amazing!!!!
Thank you for the helpful, professional service!
Always made to feel comfortable whenever I’m in the store. Service appears to be at a high level, quick, reasonably priced.
Excellent staff! But the cost seemed high.