Customer Testimonials
The service at Trek is always excellent! The employees are always friendly and knowledgeable!
I just took my Alan, carbon fiber into Trek for the yearly check up and once again the service tech gave me back a bike that looked brand new and ready to ride for another year!
I highly recommend this bike shop for any cycling needs!
Staff was very nice, welcoming, helpful and knowledgeable.
Knowledgeable, friendly, listens.
Mike was very knowledgeable about the various product lines. He was able to answer all questions and find the right bike with the right fit for my son.
I returned a tube for my grandson’s bike that failed very quickly. The salesman provided me with a new one at no charge. Thank you.
Had the bike I wanted, Mark was very knowledgeable,
Helpful and knowledgeable seevice
Very upfront with prices. They fixed my bike and it came back better than new
Alex was very knowledgeable, friendly, and energetic.
Excellent service, friendly staff, fair prices. All in all, a very good cycle shop.
This is a convenient and great bike shop and has been since it was called bicycle Bob’s prior to Trek acquiring it from Bob. Roger, John, Joe & Jonathon are all great people and fantastic mechanics. Never have I been steered wrong and I’m always happy. The last tuneup has made my Santa Cruz bike like new, thanks to you all!
I bought my wife and I both Trek electric pedal assist mountain bikes. I got the Trek Marlin + in a XS frame for my wife, and I got the Trek Rail 9.8 GX AXS in a XL frame for myself. We are both having so much fun riding the trails and riding around town getting exercise and having the confidence of knowing that we are riding top of the line mountain bikes by Trek. I also want to mention that we have access to top of the line bicycle mechanics at the Trek store that can service my bikes on a regular schedule to make sure we are always race ready to hit the trails. I highly recommend Trek if you want peace of mind knowing that you own the best made bikes.
The people are very friendly, well educated and seem to enjoy their craft. I'm grateful to use their service.
I like the bike I purchased and the customer service was great.
Ventura Trek service technicians are the best. Always helpful and ready to help.
The service is excellent, friendly and trusted.
Helpful staff in the repair shop.
On time delivery of the bike. Great communication on the repairs needed. This will be my bike place!!
Everyone was extremely helpful and gave great advice.
Personal attention and professional to details.
I was very pleased with the customer service and the opportunity to browse and test the bicycles. I had conducted extensive research prior to my visit and had identified a specific bike online. The associate who assisted me promptly located it and presented it to me. They were able to answer all of my questions, and once the purchase was finalized, the technician installed and performed a quick tune-up of the components. He kindly assisted me with loading it into my car and was exceptionally friendly. He also patiently demonstrated how to troubleshoot at home. The service was excellent.
Work great
Ben our technician was awesome. Gave us all the information we needed and more. This group is always helpful and kind. My 7 year old also got a complimentary key chain which was pretty cool as well.
Great service and very friendly staff.
Friendly customer service and location in downtown Redmond.
Very prompt service for my bicycle. Thanks!
Brought my bike into the Trek shop for a tune-up and had a great experience. The service team is friendly, helpful, and truly the best at what they do. Highly recommended!
The folks in the store are always incredibly friendly and helpful
Great local customer service and staff knowledge/expertise.
I had a special problem to solve about the way I transport my bike in my car. The bike mechanic took interest and walked out to the parking lot to understand my problem. A few minutes later he solved my problem at no charge!!