Customer Testimonials
Good service. knowledge staff.
I just happened to be passing by while out on a ride. The staff are pleasant to work with.
It’s always a pleasure visiting the Kearney Mesa factory store. The staff is excellent, and in this case Daniel had me fixed up and on my way in under an hour. Now I won’t miss my next ride :).
Great bikes, great products, personable and professional staff!
great bikes and service.
First time in shop. Great customer service and great lineup of products.
Great knowledgeable staff
Great service, excellent work, fast turnaround. Really looking forward to riding my bike!
Great knowledge and customer service!
Trek Store offers amazing service! The staff is always friendly, patient, and willing to help with a smile. Excellent quality and variety of products — and if they don’t have it in stock, they order it quickly. Their mechanics are skilled and work on any brand. Truly a wonderful experience every time!
The service was excellent.
My problem was solved very quickly.
The staff was very friendly.
KNOWLEDGE OF PRODUCTS; FRIENDLY HELPFUL EMPLOYEES, GREAT PRODUCTS
Love my new bike and Larry was a very friendly and knowledgeable!
If you are looking specifically for a Trek this is the place to go! If you are simply looking for a certain type of bike, you are a well stocked store that can provide excellent customer service with staff that have a thorough knowledge of product.
Friendly staff
The staff was friendly, knowledgeable and patient. They helped me finds exactly what I wanted.
Great store environment and really nice products. Mark was outstanding, as he shared his expertise and enthusiasm during our shopping and purchase experience. He also helped us get the E bikes home, because we purchased four bikes at the same time! Looking forward to our next visit. Jeff and Sonya, Sonoma, CA.
Professional staff. Quality products.
I really like the way that I am treated when I go in the Folsom store. Shawn was especially nice and patient. Brandon, the service manager, is always knowledgeable and nice.
Super helpful and ready to share insight - all the staff here are great!
Everyone is knowledgeable and friendly.
Very Good Service!
Leon was very knowledgeable.
The staff is always very friendly and courteous.
I love my bike. I love the fact that whenever I have a small issue, such as a flat tire, the service technicians take care of it right on the spot.
I like the fact that they have free beverages.
I like the fact that they place pictures of customers dogs (that they bring in the shop), on a pole for display.
Ron
Phone number removed
Staff was great and very helpful.
Great service and very friendly staff! I’ve been coming here for a while and it’s always a good experience. I own three Trek bikes (MTB, gravel, and road), and I’ve always been impressed with the quality and reliability. The team is helpful with both regular maintenance and advice, and they really take the time to make sure everything is right. Highly recommend!
Clean shop. Nice people. Knowledgeable staff. You all honored a military veteran as well. Nicely done. We will support you just as you support us.
Really competent and helpful service technician. DJ was really thoughtful and he followed up with me a couple of times to let me know his analysis and progress on securing the needed parts for the repair. He was amazing!
Tire's I can afford Searched other shops for 26" 1/5" tire's and they had very little selection and were over priced
Theron’s a great rep…I always receive excellent service and have purchased 2 e-bikes and misc equipment with his assistance.